Offer summary

Qualifications:

Strong analytical skills and ability to handle multiple tasks., Good communication skills, especially under pressure during incidents., Understanding of risk management, crisis communication, and emergency response planning., Proficiency in Microsoft Office and familiarity with telecommunication technologies..

Key responsibilities:

Coordinate preparedness and response activities with crisis management team members.

Maintain and participate in training for the Crisis Management Network responders.

Manage external vendor relationships and ensure response readiness.

Support operations during crisis activations and assist in developing crisis management service delivery.

Job description

AllOne Health is in the business of care; and service is what matters most.

As a leader in workplace behavioral health, we’ve proven that a company’s success is directly linked to the health and well-being of their employees.

By joining our team, you will make a difference in the lives of our clients and their communities. The meaningful work that we do includes counseling, providing work-life resources, wellness and more through our Employee Assistance Programs (EAP).

We are currently seeking a Crisis Management Associate to work remotely. This is a full-time, non-exempt position working Monday-Friday 9:00 AM -5:00 PM EST, and during crisis activations.

Position Summary:

The Crisis Management Associate is a core member of the AllOne Crisis Management Team whose focus is to provide emergency planning, training, and response support to the Crisis Management customers. This position interfaces with both internal and external stakeholders to ensure readiness to respond to activations requiring support for the Crisis Management customers.

What You'll Do:

Coordinate preparedness and response activities with crisis management team members and IT resources to ensure resources meet customer requirements and technological and operational readiness.
Maintain, coordinate and participate in the training of the Crisis Management Network responders.
Maintain the Crisis Management On-Call Schedule with Notification Call Center and Crisis Management Team.
Assist in the development, design, and implementation of crisis management service delivery to ensure market leading programs to meet customer needs.
Support the company’s response capabilities and readiness for small to large scale crisis events.
Manage external vendor relationships; ensure response readiness through a QA process.
Manage crisis management quality assurance programs.
Support the operations manager during crisis activations and drills.
Maintain knowledge of current and leading-edge disaster response innovations and family assistance service requirements.
Identify innovative and market driven emergency response and IT solutions to improve preparedness readiness and response capabilities.
Review customer information and plans related to disaster management, preparedness, response, and recovery.
Understand the corporate client’s culture, policies, and businesses.
Develop effective, productive working relationships with customer contacts.
Determine the customer’s training needs and customize programs to fill those needs.
Coordinate and maintain the schedule of internal and customer-related drills and training.
Coordinate project management for projects and business initiatives.
Assist with operational oversight of crisis response activities including coordination of daily planning meetings, field, and call center operations in accordance with the direction of the Crisis Management Operations Director.
Identify account plans that provide opportunities for continued business growth.
Support business development activities including presentations to prospective and new customers.
Obtain as directed the experience and credentials, including certification if needed, to fulfill training obligations of the company.
Conduct training as needed in the products and services of the company.

What We're Looking For:

The position requires strong analytical skills, the ability to handle multiple tasks, plan, and “act on their feet” during an incident event.
Good communication skills and the ability to manage through high pressure environment during incident activation are critical.
Good understanding of risk management, crisis communication, and emergency response planning.
Candidate must be a self-confident team player.
Individual should be familiar with latest telecommunication and technology applications to meet best practices in response procedures.
Ability to travel to meet customer and service needs may be required.
Requires 24/7/365 on call status as needed.
Must be able to work extended hours during crisis activations.
Strong proficiency in Microsoft Office, including PowerPoint, Excel, Outlook, and Word.
Prior work experience in emergency management or similar areas is beneficial.