Sr. Operations Coordinator (Telecom)

*This is a 100% remote role in Canada*

About Us:

Zeitview is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights to recover revenue, reduce risk and improve build quality. We serve customers in the solar, wind, insurance, construction, real estate, and critical infrastructure industries. Trusted by the largest enterprises in the world, Zeitview is active in over 70 countries.

As a Sr. Operations Coordinator you will be responsible for the coordination and execution of operational activities, predominantly within North America, across the Zeitview telecom vertical. In doing so, you are dedicated to helping Zeitview meet its operational OKRs. In this role, you will provide project management of multiple, simultaneous field projects, while demonstrating operational excellence, resulting in delighted customers.

Responsibilities:

• Oversee a team of Operations Coordinators who are responsible for coordinating the advanced planning and flawless execution of inspection missions
• Work within the Operations team to conduct pre, during, and post mission planning, mission execution and data quality check in assigned verticals demonstrating operational excellence resulting in delighted customers
• Coordinate with customers and contractors to understand logistics and scheduling constraints in order to support safe and efficient project execution
• Maintain awareness and visibility to the pipeline for your assigned vertical to ensure nothing falls through the cracks in all statuses and execute all statuses accordingly
• Support Operations Coordinators as they project manage field operations for data collection, solving / escalating issues that arise, while proactively communicating with and setting customer expectations
• Assign and coordinate pilots to ensure on-time flight operations for our customers.
• Possess an understanding of drone capabilities, drone and airspace regulations/applications, and follow procedures within Zeitview’s standard operating procedures
• Solve problems in real-time and ensure delivery of high quality Zeitview deliverables to our customers
• Provide ad-hoc support to pilots and customers for general inquiries
• Possess an understanding of Zeitview’s online, desktop, and mobile software platforms.
• Work directly with internal teams to understand, execute, and troubleshoot projects effectively, such as Account Management and QA, and work collaboratively across functions to implement solutions
• Identify gaps in processes and procedures, and work with your manager to design and implement better processes
• All other duties as assigned

Qualifications:

• 5 - 7 years experience in operations, logistics, project coordination, or a similar role, preferably in a fast-paced, client-facing environment
• Previous experience managing a team
• Exceptional organizational skills and meticulous attention to detail, with the ability to manage multiple moving parts accurately
• Able to work remotely and coordinate effectively with a fully remote workforce
• Interested in technology and the drone space. Drone experience, knowledge of UAV operations and regulations is a plus
• Demonstrated ability to remain calm, focused, and solution-oriented under pressure and in rapidly changing situations
• Proficiency in using scheduling tools, project management software, Google Suite (Sheets and Docs), and Slack
• High degree of accountability and ability to work independently with minimal supervision.
• Flexible and adaptable, with a proactive approach to problem-solving and a willingness to take ownership of tasks
• Strong interpersonal and communication skills, in English with the ability to serve as a professional and effective liaison between clients and pilots in the field
• Bachelor's degree preferred

What’s Included:

• Feel great about your work as you join a leading mission-driven intelligent aerial imaging company - our goal is to accelerate the global transition to renewable energy and sustainable infrastructure, and you personally will play a large part in making this happen!
• Your choice of private health insurance
• Unlimited PTO: We mean it when we say we prioritize work-life balance and mental health. Just be sure to share pictures of your vacation when you return!
• Work-from-home environment: flexibility for employees should be the norm for companies
• Autonomy and upward mobility
• Diverse, equitable, and inclusive culture: a place where your voice matters

Zeitview is proud to be an equal opportunity employer. At Zeitview, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce  that includes age, color, sex, disability, national origin, race, religion or veteran status, that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation.

We also provide reasonable accommodation for qualified individuals with disabilities and for seriously held religious beliefs in accordance with applicable law.