Offer summary

Qualifications:

Bachelor's degree level education is required., Claims experience in the insurance field, particularly in commercial insurance, is a plus., Proficient data entry and keyboarding skills are essential., Strong aptitude in Microsoft Excel, PowerPoint, and Word is necessary, with experience in document imaging systems being a plus..

Key responsibilities:

Review, label, and route incoming correspondence to claims handling parties.

Research and determine the accurate routing of correspondence using multiple resources and systems.

Provide administrative support related to claims inquiries, including first notice of loss and payment setup.

Document all customer interactions in the claims document repository while adhering to customer service standards.

Job description

Company Description

AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.

Job Description

Primarily responsible for reviewing, labelling and routing incoming correspondence to external and internal claims handling parties.

Navigates multiple resources and systems to research and accurately determine routing of correspondence
Works across various commercial insurance lines including Casualty, Surety, Workers’ Compensation, Middle Market, General Liability, Property and Auto
Provides administrative support to internal and external customers related to first notice of loss, loss run requests, payment setup, and other claims related inquiries
Adheres to World Class Customer Service Standards and documents all claim customer interactions in the claims document repository
Engages and Participates in the Arch Experience values and continuous improvement initiatives

Qualifications

Claims experience in the insurance field, especially commercial insurance a plus.
Proficient data entry and keyboarding skills
Strong aptitude in Microsoft Excel, PowerPoint and Word; experience with ImageRight or other document imaging systems a plus.
Exceptional communication (written and verbal).
Demonstrates critical thinking skills to identify key issues.
Organized and detail oriented.
Production goals focused with a customer service mindset.
Team player.