Retail Integration Engineer

Shift4 Retail Integration Engineer requires a combination of technical and analytical skills, with a focus on understanding, documenting and educating others on API requirements. They need strong communication skills to collaborate with various teams and stakeholders. Experience with API technologies, software development lifecycles, and potentially specific tools like JIRA or Confluence is also valuable.

Key Responsibilities:

• Retail Integration Engineers work with stakeholders to understand business needs and translate them into clear, concise API specifications. Requires the ability to document requirements, create user stories, and define API specifications
• Work with our customers’ developers in the testing environment to assist with the implementation of Shift4 products and services, in accordance with our APIs and technical specifications.
• Answer questions and guide integrations during their implementation process.
• Troubleshoot reported technical issues or difficulties, identify the root cause and provide solutions (including debugging of programming codes).
• Take ownership of any reported errors/bugs until a satisfactory resolution is achieved. Analysts support ongoing API operation by investigating and resolving issues, and providing support for API enhancements and updates.
• Proactively monitor the client’s development progress and document all activities until the project is successfully completed.
• Ensure that all integrations are completed efficiently and to a high standard, to ensure successful payment processing after the customer goes live.
• Analysts collaborate with various teams, including engineering, product, architecture, and user experience, to ensure alignment and effective API development
• Monitor and support the customers as they transition to the live payment processing environment
• Provide a technical handover to affiliate teams to make sure everyone is aware of the implementation details
• Engineers contribute to the design and development of APIs by defining request/response structures, payload formats, system interactions, and data mappings.
• Engineers involved with analyzing data related to API usage, identifying trends, and providing insights to improve API performance and functionality

Key skills and experience: 

• Technical understanding of APIs including knowledge of REST, SOAP, and other technologies is crucial. Understanding of XML, JSON, and other data formats is also important
• Ability to understand business needs, translate them into technical requirements, and document them clearly
• Strong written and verbal communication skills, ability to collaborate with developers, testers, product leaders and other stakeholders
• Ability to effectively problem solve and troubleshoot technical issues, and resolve conflicts.
• Experience with Software Development Lifecycles, ability to understand Agile and Waterfall methodologies is beneficial
• Experience with software development tools like JIRA, Confluence, Postman, and SQL can be a plus.
• Understanding of data formats (CSV, XML, etc.) and data transmission protocols (FTP, SFTP) can be helpful

Education and Experience:

• A Bachelor's degree in a relevant field like Computer Science or IT is often preferred, though experience can be a substitute.