Offer summary

Qualifications:

Experience in managing back-office operations and teams., Proficiency in using Office Suite and various reporting tools., Strong understanding of record management and confidentiality protocols., Ability to analyze metrics and solve complex problems effectively..

Key responsibilities:

Supervise and manage a team of back-office employees.

Conduct quality audits and manage workflow and timecards.

Lead performance meetings and coaching sessions for team members.

Maintain records inventory and ensure compliance with legal requirements.

Job description

Role Description:

Manage a team of back-office employees. Understand how to complete the back-office tasks the team will handle and address questions. Review timecards, manage workflow. Complete quality audits and log training audits. Manage email boxes and chats. Lead individual performance and development meetings, as well as coaching. Conduct team meetings, attend leadership meetings. Read and analyze metrics reporting. Lead projects as needed.

Able to maintain records inventory, including where records are located, ownership, when records are eligible for disposal, and which are subject to legal hold. Able to identify confidentiality level and has a clear understanding of the corporate record taxonomy.

Able to transcribe, review and evaluate information, manually or automatically, on machines or computers, looking for legibility, completeness and accuracy.

Able to operate required machinery used for shipping and receiving mail and pallets. Keeps up to date on USPS postal guidelines and maintains supply inventory as needed.

Able to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Able to use the capabilities of various tools. Able to understand the Farmers applications and systems and the means to implement changes. Able to use tools to develop insights and reporting for stakeholders.

Requirements

Other Critical Skills

Staffing - Entry Level

Software / Tool Skills

Office Suite - Intermediate (4-6 Years)

Benefits

Competitive compensation and benefits package:

Competitive salary and performance-based bonuses
Comprehensive benefits package
Career development and training opportunities
Flexible work arrangements (remote and/or office-based)
Dynamic and inclusive work culture within a globally renowned group
Private Health Insurance
Pension Plan
Paid Time Off
Training & Development

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/

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