Offer summary

Qualifications:

2+ years of experience in healthcare coordination or patient support., Experience with EMRs and lab ordering systems., Certified Medical Assistant or equivalent clinical experience preferred., Strong organizational, multitasking, and communication skills. .

Key responsibilities:

Facilitate patient onboarding and communication after payment completion.

Coordinate appointments for providers and dietitians based on program milestones.

Support lab test coordination and track patient compliance and results.

Manage ongoing patient communications and maintain detailed records in internal systems.

Job description

About us

LifeMD is a leader in virtual primary care, headquartered in NYC, and we're redefining how healthcare meets technology. Our vertically integrated digital care platform powers telemedicine, laboratory services, and pharmacy solutions, serving over 200 conditions across all 50 states.

At the heart of this transformation is our team of 50+ talented developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day.

Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company—it’s a tech company revolutionizing healthcare.

If you're passionate about building impactful technology, solving complex challenges, and seeing your code change lives, LifeMD is the place to grow, innovate, and make a difference.

Join us and let's build the future of healthcare—together. 🚀

About the Role

The Patient Experience/ Medical Assistant plays an essential role in delivering a high-quality, personalized experience to patients throughout their care journey. This position is responsible for providing comprehensive administrative and clinical support across key patient touchpoints—from onboarding and scheduling to lab coordination and prescription assistance. The ideal candidate will demonstrate strong communication skills, clinical awareness, and adaptability to support a wide range of patient needs while ensuring alignment with LifeMD’s mission of exceptional care.

About Key Responsibilities

• Facilitate smooth patient onboarding following completion of payment, including initiating patient communication and platform access (EMR and patient community)

• Coordinate provider and dietitian appointments, ensuring timely scheduling based on program milestones and lab results

• Support lab and functional test coordination, including order placement, requisition delivery, and tracking patient compliance and results

• Monitor and manage ongoing patient communications, providing clear, accurate, and supportive responses across various channels

• Assist with prescription workflows including refill tracking, coordination with compounding pharmacies, and ensuring patients have access to necessary supplies

• Maintain detailed records of patient status and tasks in internal systems (ClickUp, Healthie), ensuring up-to-date tracking throughout the patient lifecycle

• Collaborate with internal teams and providers to ensure a seamless patient experience across all stages of care

Requirements

Basic Qualifications:

2+ years of experience in healthcare coordination, patient support, or a related field
Experience working with EMRs, lab ordering systems, and healthcare task platforms

Preferred Qualifications: