Offer summary

Qualifications:

Previous experience in Technical Support is required., A degree or currently studying in Computer Networks, Telecommunications, or IT is necessary., Strong communication skills are essential., Analytical skills and the ability to work in a team are important..

Key responsibilities:

Provide support to clients across various organizational products.

Monitor systems and manage the opening and closing of client tickets.

Be responsible or co-responsible for resolving IT service-related issues.

Collaborate with other teams, clients, and suppliers to ensure continuous improvement.

We are an independent neutral network operator and a global connectivity service provider, interconnected to over 15 countries, 100% dedicated to the B2B and wholesale market. Our headquarters are strategically located in Brazil, Latin America and the United States to ensure agility in our commercial and operational actions. Our portfolio offers global connectivity, placement, cloud services, managed services and field professionals to help our customers where they are. Our team is made up of executives with experience in relevant telecommunications companies. Start-up values present in our daily lives encourage us to always innovate, either by agility and flexibility or technological solutions or business model, to always be the right choice for companies looking for high connectivity services performance level wherever it is.

Job description

Funções:

Estamos em busca de profissionais para atuar em nosso time de NOC.

O time do NOC segue procedimentos padrão para localizar e resolver problemas, atuando sempre em conjunto com outras equipes, clientes e fornecedores para garantir a melhoria contínua do desempenho do ambiente.

Prestar suporte aos clientes em diversos produtos da organização;
Realizar o monitoramento dos sistemas, bem como a abertura e encerramento de tickets de clientes;
Ser responsável ou corresponsável pela resolução de problemas relacionados aos serviços de TI.

Pré-requisitos:

Experiência prévia em Suporte Técnico;
Graduação completa ou cursando nas áreas de Redes de Computadores, Redes de Telecomunicações ou TI;
Boa comunicação;
Habilidades analíticas;
Capacidade de trabalhar em equipe;
Disponibilidade para atuar em escala 12x36;
Inglês ou Espanhol avançado;