Offer summary

Qualifications:

Completed post-secondary education or higher, Minimum 1 year experience as a Tele-Interviewer in a call center environment, Excellent written and verbal communication skills, Proficient in Microsoft Office suite, especially Word and Excel..

Key responsibilities:

Lead and guide employees to achieve optimal productivity in daily operations

Assist the manager with administrative tasks and operational duties

Monitor and analyze workgroup metrics, providing reports and suggestions for improvement

Foster a positive work environment and promote a customer-centric philosophy.

Job description

Description

Position at Dynacare

Job Posting: Team Lead

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Team Lead?

The Team Lead, DIS, shall lead and guide employees to work towards achieving optimal productivity in the day-to-day operations of the unit. To direct the work activities, provide training, and coaching to new and existing employees. To assist the manager in performing administrative and operational tasks as required. To serve as a role model for employees by demonstrating Dynacare’s core competencies. To foster a positive and collaborative work environment, aimed at delivering best in class service to both internal and external customers.

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

Status: Permanent Full-time

Discipline: Tele-Interview

Work Style: Remote

Location: 115 Midair Court, Brampton

Start Date: ASAP

Internal Posting Deadline: June 9^th, 2025 – 5:00 PM EST

How YOU will make a difference:

Work under the direction of the Divisional Manager, assisting with day to day operations and administrative duties, escalating issues to the manager as needed.
Lead, guide and coordinate all assigned work activities for the workgroup), in accordance with best practices and safe work practices and monitor to ensure that all is completed within the required deadlines.
Within authority delegated by the manager, shift employees between assignments, reschedule shifts and ensure coverage for late or absent employees, in order to meet the operational needs of the department.
Attend regular meetings with the manager to discuss operational productivity, metrics, employee job methods and organizational updates/initiatives.
In conjunction with the Manager, organize team huddles for sharing information related to day to day operations.
Communicate relevant updates to the workgroup, as directed by the Manager, ensuring all members have read, understood, and are applying as needed.
Monitor, analyze and assist in achieving required metrics for the workgroup, proactively making changes or suggestions to improve; provide reports where needed.
Within authority delegated by the Manager, assist with providing feedback and coaching to work colleagues, raising any quality related concerns to the attention of the Manager for actioning.
Will support vacation relief efforts by taking on leadership activities in absence of the manager.
Assist in building and maintaining a healthy and positive work environment based on trust, respect for others, open communication, and teamwork, serving as a model to others.
Promote a customer centric philosophy within the workgroup.
Ensure a safe and injury free work environment by promoting proper health & safety procedures.
Ensure workplace accidents and injuries are recorded and the necessary protocols followed, in accordance with Dynacare’s standard operating procedures (SOPs).
Assist in the onboarding and training of new hires according to the established processes.
Ensure training files and recurring training is up to date for workgroup, along with the accompanying necessary documentation.
Encourage and support an environment of continuous improvement and innovation.
Works as a team member in the department and is available for support and able to fill any position within the group as operationally needed.

What YOU bring to the role:

Completed post-secondary education or higher
Excellent written and verbal communication skills
Minimum 1 year experience as a Tele-Interviewer, familiar with call center environment
Exhibited successful coaching abilities
Proficient in Microsoft Office suite with intermediate proficiency in Word & Excel
Technical and behavioral abilities meeting Dynacare core competencies, with evident potential to fulfill leadership competencies and help support Dynacare’s strategic imperatives.
Communicates effectively with others clearly; able to communicate with people at all levels
Excellent listening skills, with the ability to respond with empathy and tact
Flexible and adaptable, knowing how to give and receive feedback
Exhibits a high level of self-awareness
Resourceful with great problem-solving skills
Has a positive attitude, with the ability to positively influence others
Able to drive results and lead by example
Able to work with minimal supervision
Excellent people skills with the ability to develops others
Adapts well to change

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

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