Offer summary

Qualifications:

At least 2 years of experience in a similar role., Proficiency in Microsoft Word and Excel., Strong communication skills for effective stakeholder engagement., Exceptional attention to detail and time management abilities..

Key responsibilities:

Provide support for sales and customer service teams through accurate processing.

Complete required reports for clients and internal teams, including sales and forecasting reports.

Ensure accurate data entry for sales orders and maintain up-to-date information in the system.

Process client orders and manage the internal database effectively.

Job description

Unleash Your Talents with Us!

Hi there, our future Sales & Customer Support! Happy to see YOU here.

Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales and Operations.

From humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.

Since then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations!

What you'll do:

As a Sales and Customer Support Representative, you'll be providing support for the sales and customer service teams through accurate processing.

Key responsibilities for this role include:

Completion of required reports for clients, representatives, and customer service teams.
- Job Tracking Reports (WIP) run each day via Revenue Builder, WIP report or Job Tracking.
- Forecasting Reports Run each week and action, provide updates to the team and replenish items when approvals have been obtained.
- Other reports as per the customer's request individually and based on customer requirements including, Stock Status/Usage/Activity, Average reporting etc.
- Monthly reports - Running the following reports and converting them into Excel before distributing them.
  - Rep Sales Reports (the 5 x reports per rep).
  - YTD Sales Results and Sales Results Monthly
  - Slow Moving Stock Report.
  - Quarantine Stock Report
  - Customer Analysis

Accurate data entry for Sales Orders, Jobs and Invoicing purposes
Closing off sales orders and jobs ensures up-to-date information is maintained in the system (ensuring DIFOT) and invoicing can occur promptly.
Ensuring WIP statuses are up to date and will meet DIFOT requirements.
Process client orders and raise work tickets.
Complete quote request templates.
Complete and approve client orders before processing.
Update and maintain the internal database

Successful candidates must have:

Has at least 2 years of experience in a similar role.
Experience with the Microsoft suite of products Microsoft Word and Excel.
Strong communication skills to maintain positive working relationships with a variety of internal and external stakeholders.
Exceptional attention to detail and ability to multi-task with high accuracy and common sense.
Excellent time management skills.

Required profile