Career Opportunities: Coach - Campaign Name - Location (400215)

Remote: 
Full Remote
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Offer summary

Qualifications:

Proficiency in Japanese (C1) and English (C1) is required., A college degree or relevant work experience is preferred, along with a minimum of 12 months in customer service and leadership roles., Strong knowledge of MS Office tools and experience with Google applications is essential., Demonstrated professionalism, motivation, and team management experience are necessary..

Key responsibilities:

  • Supervise the Customer Service Specialist team to ensure compliance with security requirements.
  • Ensure the team meets key performance indicators (KPIs) and foster open communication.
  • Recognize and reward top-performing team members and oversee the onboarding process for new employees.
  • Implement performance improvement plans and monitor team progress.

Foundever logo
Foundever Management Consulting Large https://www.foundever.com
10001 Employees
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Job description

 
About Us

🚀 Join our team at Foundever! 🚀

 

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!

 

🌟 Team Manager with Japanese🌟

Location: Warsaw

Specific Job Responsibilities

✅Supervising the Customer Service Specialist team to ensure full compliance with Foundever and client security requirements.

✅Ensuring the team meets key performance indicators (KPIs).

✅ Fostering a culture of open communication within the team.

✅ Recognizing and rewarding team members who achieve top performance.

✅ Participating in the oversight of the onboarding process for new employees.

Qualifications

🌍 Language: Proficiency in Japanese (C1) and English (C1);

💼 College degree or directly related work experience would be an asset; Minimum of 12 months working experience in customer service with prior leadership experience

💻 Excellent knowledge of all MS office tools (Word, Excel, PowerPoint, Access, Outlook); Experience with Google applications practical usage (ability to work in multiple application environment).

😇 You demonstrate professionalism, are highly motivated, and eager to grow.

📝 You have experience managing a team, providing feedback, overseeing processes, and monitoring progress.

🌞 You possess logical thinking, problem-solving skills, and the ability to implement performance improvement plans.

Personal Skills

🤝Strong interpersonal, coaching and leadership skills.

📝Strong verbal and written communication skills.

💪A pro-active attitude towards developing trust and professional rapport with employees and team members.

🔍A can-do attitude with analytical and  problem solving skills.

🌟Availability to work a flexible schedule, including weekends and holidays

Working conditions

📜 Employment type of contract;  

💰 Basic salary + bonuses;   

🏢 Work in our new office in Warsaw

📝 Opportunities for growth — 92% of our management team started their journey at Foundever as Customer Service Consultants.

 

What else should you know?

💸 Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);  

💊 We offer private Medicover insurance;  

🏆 Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 

📈 Professional development through training and cross-location cooperation at the international level. 

Company Overview

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

 

Required profile

Experience

Industry :
Management Consulting
Spoken language(s):
JapaneseEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Coaching
  • Leadership
  • Google Applications
  • Team Management
  • Microsoft Office
  • Problem Solving
  • Social Skills
  • Communication
  • Analytical Skills

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