Offer summary

Qualifications:

Proficient in developing scripts and interfaces for the NICE CXone platform., Experience with development and integrations in ServiceNow and Salesforce., Strong programming skills in Java and JavaScript., Familiarity with contact center technologies such as ACD, IVR, and Auto Dialer is preferred..

Key responsibilities:

Lead the implementation and support of complex contact center solutions across multiple departments.

Collaborate with Project Managers, Engineers, IT, and Business Stakeholders to achieve strategic outcomes.

Gather user requirements and define system functionality in partnership with IT leadership.

Oversee all phases of project intake, including requirements gathering, design, build, and deployment.

Quantix is an IT workforce management services provider that prioritizes people and purpose for growth. Pioneering the road map for changing the culture in the IT services industry. Quantix believes in unleashing the power of human potential, embracing diversity, and helping people and organizations thrive in reshaping our economy and the world. Quantix is on a mission to set a new standard for business to create a more inclusive reality for individuals and teams by supporting organizations that create the type of workplace where people feel motivated to contribute in a way that fuels bottom-line growth. Since 2002 we've been providing contract, contract-to-hire and direct hire services to a wide range of clients. We provide individual consultants, project management, project teams and executive management placements.

Job description

TITLE: CCaaS Engineer
LOCATION: Remote
TYPE: Contract
LENGTH: 12 months+
RATE: Up to $90/hr W2

***The candidate would (ideally) have experience with the NICE CXone / InContact CCaaS Platform.***

The CCaaS (Call Center as a Service) Sr Analyst is a technical lead role working with cross-functional departments and multiple call centers to implement and support complex contact center solutions. This role work with cross-functional departments and multiple call centers to implement and support contact center solutions. The Senior Analyst will build, scale, and maintain the platform while partnering with Project Managers, Engineers, IT, and other Business Stakeholders to achieve desired strategic outcomes. The position is responsible, at various levels, for working with IT leadership to engage stakeholders in gathering user requirements, defining system functionality, and developing solutions on the CCaaS platform and integrated CRM systems. This role will be responsible for all phases of intake, ranging from requirements, design, build and deployment.

QUALIFICATIONS
-Proficient in developing scripts and interfaces for the NICE CXone
-Development and integrations in ServiceNow and SalesForce
-Java, JavaScript

Desired:
Experience with, NICE CXone, TalkDesk, (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs, and Auto Attendant)

Required profile