Service Technician

Pay range:

$27.42 - $36.56

Incentive Plan:

Service Technicians

Incentive Target %:

SHIFT:

First

BSH Home Appliances LTD

Tomorrow is our home.

Find out how easily you can achieve at BSH Home Appliances Ltd. As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch and Gaggenau as well as our local brand Thermador, our focus truly is on innovation. In addition, that does not just apply to our products and services, but also drives the way in which we cooperate, exchange ideas and organize our teams. Everyone is invited to make his or her individual contribution to our overall success. Join us now and give your career a home.

Service Technician

Vancouver, BC/ Full-time (Fully on-site)

Pay Range $27.42 - $36.56 (hourly)

Your responsibilities

To represent the company in delivering high level field customer service and product repair, modification and installation. This position will also take on responsibility for the resolution of customer/product issues in order to maintain and enhance the reputation of the company and its brands.

Job Functions:

• Ensure the effective repair and first time resolution of all in-home customer repairs within an agreed area.
• Carry out repairs, modifications and installation of BSH Products and Home Appliances in the field.
• Maintain the goodwill of all brands when undertaking these duties.
• Attend training courses as required and read all circulated technical information to keep an up-to-date knowledge of product ranges.
• Work within company rules and regulations as set out in the Contract of Employment and amendments and in accordance with the Employee Handbook.
• Maintain a safe working environment for both yourself and those around you at all times.
• Only undertake work that you are qualified and able to attempt and that will not put yourself or others at risk of injury.
• Conduct yourself in accordance with the training you have been given in a manner in keeping with our company image and the delivery of the highest levels of customer service.
• Assist in the development and training of colleagues if required.
  
  

Customer

• Advise our customers on the correct operation of their products to enable them to utilize the appliances correctly.
• Resolve customer issues within given guidelines and to the customer’s satisfaction.
• Respond to additional customer demands when necessary to ensure that targeted productivity and customer response is achieved.
• Attain agreed customer quality standards for job content, in-home interaction and accuracy of information capture.
• Actively promote our service business and relationships by conducting dealer and customer visits.
• Provide customer solutions for escalated issues between the Field and the Contact Centre.
• Build and maintain strong relationships with the call centre and field support offices.
  
  

Operations

• Diagnose faults with the company’s range of products and rectify as required.
• Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage.
• Inform the Technical Manager, via the local service centre, of any defects found which are out of the ordinary.
• Carry out repairs on stock appliance held in retailer’s premises.
• Maintain all equipment spares and tools in a satisfactory manner and ensure that company property and information is safeguarded at all times.
• Ensure confidentiality and appropriate use of customer information.
• Report any health and safety issues to the appropriate appointed person.
  
  

General

• A uniform should be worn whilst working and maintained in a satisfactory condition
• Perform all other duties as reasonably required that are consistent with both training and experience
• Adhere to all Company processes, procedures, policies and standards
• As a team member, to contribute to the overall success of the team and the Company goals by maintaining regular attendance, punctuality, focus and professionalism at all times
• Carry out repairs, modifications and installation of highly sophisticated BSH Products and Home Appliances in the field such a Gaggenau cooking and refrigeration products.
• Carry out repairs, modifications and installation of professional BSH Products and Home Appliances in the field such a Thermador cooking, venting and refrigeration products.
• Ensuring full protection and respect of the surrounding luxury cabinetry, flooring and custom made furniture present in the customer's homes.
• Ensuring full high technological assistance on application such as Home Connect using i-Service and other internet solutions
• Provide consumer safety solution by using moving sophisticated tools such as the Air Sledge and the All dolly oven racks.
  
  

Your profile

• Associate degree (Technical School) – Required
• 3-5 Years of Experience (Servicing Home Appliances) – Required
• Excellent customer relations skills
• Functional basic math skills
• Ability to explain repairs to customers in an understandable and logical manner
• Ability to make sound fact based decisions in the companies best interest
• Excellent verbal and writing skills
• Ability to complete multiple repairs daily
• Ability to work with minimal supervision
• Current valid driving license
• Competent in Microsoft Office products (Word, Excel, PowerPoint)
• Hand tools
• Electrical, gas and electronic testing equipment
  
  

Your Pay & Benefits

• Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Accidental Death and Dismemberment Insurance, Critical Illness Insurance, and Education Assistance Program
• Eligible to join the Retirement Savings Plan on your date of employment with BSH, you can tax shelter up to 18% of earned income subject to additional CRA specific regulations. BSH offers a profit sharing contribution of 3% of your eligible annual. In addition, BSH makes an employer matching contribution of 50% of your employee RRSP contributions, subject to a max match contribution of 3% of eligible earnings
• Vitality Employee Wellness program through Manulife
• Vacation time is provided based on the employee’s service date with BSH (the range is between 15-30 days according to seniority level)
• 40 hours of paid sick leave (hourly employees)
• Employee, friends, and family discount program for company products
• BSH provides ongoing product training, computer tablet, cell phone, and a company vehicle for eligible positions
  
  

Further information

• Please visit career.bsh-group.com and learn about what makes BSH a Top Employer!
• BSH welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
• At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities, we unleash our full potential.
• This position is eligible for the BSH Associate Referral Program (if applicable).
• Find a new home for your professional ambitions.