Offer summary

Qualifications:

Subject matter expert on the ServiceNow platform., Strong functional knowledge on at least one ServiceNow suite., Excellent communication and presentation skills., Ability to travel at least 25%..

Key responsibilities:

Lead project teams to deploy solutions on the ServiceNow platform.

Conduct client demos and workshops as a process expert.

Drive scoping, planning, and methodology for critical projects.

Provide thought leadership and communicate with external customers.

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

As a ServiceNow Business Process Consultant, you will utilize your extensive business process expertise and experience to design and define customer solutions utilizing the ServiceNow platform. You will drive a collaborative team leading and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The ServiceNow Senior Business Process Consultant is an experienced subject matter expert and focuses on design and delivery of value-added integration and consultative services in the area of Enterprise solutions, designing, deploying and integrating various product sets. There is an expectation of at least 25% travel.

Responsibilities:

Lead project teams to deploy solutions on the ServiceNow platform

Lead complex programs of multiple resources

Lead in the architecture and design of complex solutions

Lead the creation of written deliverables

Lead client demos and working sessions

Lead client workshops as process expert

Escalation point for project team

Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches

Obtain and maintain certifications with associated qualifications

Identify and communicate opportunities

Provide thought leadership to Ahead and our customers

Communicates with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising

Generate differentiated marketing thought leadership for marketing

Craft innovative and high impact solutions for complex client programs, relying on large teams to implement

Contribute to projects/programs that may address future concepts, products, and technologies

Qualifications:

Subject matter expert on the ServiceNow platform

Business process expertise on at least one suite and at least two process areas outside of that suite within the ServiceNow platform

Recognized expertise in own area within the organization

Strong functional knowledge on at least one ServiceNow suite

Able to discuss business requirements on integrations between ServiceNow and third party tools

Strong presentation skills

Strong project and situational awareness

Strong communication skills

Strong attention to detail

Self-starter

Able to travel of at least 25%

Expectations:

Lead contributor to team and the organization as a whole

Bring thought leadership to our organization and our customers

Contribute to projects/programs that may address future concepts, products, and technologies.

Coordinate cross-practice and can contribute to cross-practice deliverables can help draft standards

Lead multiple resources when on a cross-practice project

Be early adopter of new certifications

Utilized by presales for opportunity identification, scoping and positioning services and products including opportunities across practices and engages pre-sales to begin new campaigns that cross practices

Primary contributor to complex workshops that span multiple practice areas inside of AHEAD

Provide advanced data or situational analysis that requires the evaluation of intangibles

Drive scoping, planning, and methodology for critical projects

Work on impactful and unique issues

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

- Medical, Dental, and Vision Insurance

- 401(k)

- Paid company holidays

- Paid time off

- Paid parental and caregiver leave

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

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