Revenue Operations Sr. Manager

About us: 

Latch was founded in NYC a decade ago with a vision to create unparalleled experience for residents through hardware and software. Now after 100+ million locks, we're continuing that vision to transform how people interact with spaces everywhere. With our newly established headquarters in St Louis we are continuing to unify access to spaces, services, and experiences that redefine the way we live, work, and connect. 

Latch is a part of DOOR with the mission to enhance the residential living experience with its DOOR app, which brings together products, services, technology, and community to reduce costs for building owners and deliver the living experience residents expect in today’s world. Built on the strong foundation Latch established with its access control and entry systems, the DOOR app is anchored by the Doorman, an AI assistant that combines the technology and unique data of each building to serve timely and relevant information to residents and property managers. From access control to monitoring for leaky toilets and checking the status of amenities and service providers, DOOR supports all the needs of residential living in one, easy-to-use app.

About the Role:

A Revenue Operations, Sr. Manager is a strategic position that is responsible for optimizing the end-to-end processes that impact the revenue cycle, i.e., Lead-to-cash (L2C).  L2C is a business process encompassing all activities and tasks involved in converting potential leads into clients. It covers the entire customer lifecycle, from lead generation, sales processes, customer success and support, billing, and payments. The role requires a strong strategic and analytical mindset, excellent communication skills, and a deep understanding of sales, marketing, and business operations.  He/she works with stakeholders to ascertain business and tech requirements, optimizes and manages the tech stack and related business workflows, and most importantly, enables and empowers users to get the most out of our solutions to accomplish their goals.  In addition, he/she will help Door move from a descriptive and diagnostic model to a more predictive and prescriptive model using various tools and methodologies.

Key Responsibilities:

•   L2C Cycle - Business Process Optimization

• Analyze and optimize the end-to-end marketing, sales, and other business processes throughout the customer lifecycle. Implement scalable, efficient processes and systems to drive better team performance. 
• Evaluate software and technology solutions that would improve business functionality and provide recommendations for integrations, implementation and ROI.
• Business Analyst
• A demonstrated ability to understand, articulate, and document complex requirements (business, functional and technical)
• Ability to assess the impact of new requirements on all upstream and downstream applications, systems and processes
• Ensure business efficiency increases through knowledge of both IT and business functions

• Data Analytics
  • Help Door gain deeper insights into their sales performance, customer behavior, and overall business operations via collecting, transforming, and organizing data to draw conclusions, make predictions, and drive informed decision-making.
  • Manage various tools such as Salesforce’s platform, BI tools, etc. to gain a comprehensive view of team performance, pipeline inspection capabilities, and rich visualizations of our critical data. 
• Tech Stack Optimization
  • Strong understanding of the tech ecosystem with the ability to build best-in-class technology solutions 
  • Align tech solutions to financial budgets to maximize value but minimize costs (reduce tech debt).  Ensure the entire stack is scalable to meet growing business needs. 
  • Ability to create optimized automation rules, approval processes, custom objects/fields, page layouts, record types, apps, actions, custom settings, coding, within the tech stack. 
• Data Management
  • Manage and optimize the data architecture for Door’s revenue team. 
  • Oversee data hygiene and accuracy within CRM and other relevant systems.
  • Implement data enrichment and cleansing strategies to enhance the quality of customer information.
  • Extract data from a variety of sources internal and external to Door.
  • Cleanse, enrich, transform, and load data to improve data quality and establish consistency and trust. 
  • Help integrate various applications between systems especially Salesforce.com 
  • Maintain high level of data quality across the stack.  Adhere to RevOps best practices and standards to ensure consistent results. 
• Enablement
  • Support users daily to help them overcome challenges
  • Triage, resolve, and escalate user support tickets (cases) in SFDC according to our service level agreements established by the RevOps department. 
  • Maintain user setup/deactivation, profiles, permissions, and security standards across the tech stack
  • Governance – help establish, manage and follow departmental governance policies 
  • Help promote and maximize user adoption across the tech stack by conducting training sessions, assist in building enablement assets, and support knowledge management. 
• Trusted Advisor 
  • Stay current on all tech stack’s new features, solutions, capabilities, and updates.  Act in a consultative manner to advise stakeholders on optimal solutions. 
  • Strong understanding of RevOps best practices and industry standards
  • Demonstrate exceptional verbal and written communication skills and ability to communicate effectively at all levels of the organization
  • Maintain a high level of stakeholder satisfaction 

• People Management
  • If applicable, lead technical team to accomplish RevOps goals
  • Support, motivate, empower, and coach team members to ensure they accomplish individual and team level goals. 
• Other
  • Outstanding Verbal & Written Communication
  • Highest Quality of Work
  • Self-Starter
  • Impeccable Organizational Skills
  • Team Skills
  • Multitasking Abilities
  • Professionalism
  • Time and Attendance 

Qualifications:

•  Bachelor’s degree in Business, Finance, or a related field
• 5+ years of experience in revenue operations, sales operations, or a related discipline.
• Strong understanding of B2B SaaS sales and marketing motions and metrics.
• Proficiency with Salesforce and revenue tech stack tools.
• Exceptional analytical skills; ability to synthesize data into clear insights.
• Strong communication and cross-functional collaboration skills.
• Experience leading and developing high-performing operations teams.

Preferred Experience

• Experience in fast-growing SaaS or tech companies.
• Experience in the Multifamily industry a plus
• Familiarity with sales methodologies (e.g., MEDDICC, Challenger, SPIN).
• Salesforce Certification(s) are a plus 

Joining us means:

• Having teammates all over the world in the US, Argentina, Spain and Romania.
• Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.
• Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.

We embrace diversity and strive to create an inclusive environment for all.

Attention Job Seekers: Beware of job scams!

Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or Door:

• Communications from Latch or Door will always come from @latch.com or @door.com. Do not accept a job interview invitation with Latch or Door from anyone who does not contact you through an email that comes from @latch.com or @door.com.
• Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person.
• We  will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position.
• Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or Door unless you verified that the offer is from Latch or Door (check email senders addresses). We will never ask you for your bank account information or your mother’s maiden name during the interview process.
• We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us.
• If you believe you were a victim of a job scam, you may report it to the FBI: https://www.ic3.gov/.