Manager of Business Applications

Summary:

The Manager of Business Applications provides strategic and functional design, configuration, and technical support leadership to the ITS (Information Technology Services) business applications functional and business analyst team and is responsible for performance management and the hiring, training, and retention of employees.

The Manager of Business Applications is responsible for leading Rogers Behavioral Health’s digital transformation strategy as it applies to the functional design and the daily operations of business applications with a keen focus on back-office accounting, human resources (human capital management, i.e., HCM), and payroll; the entire ERP and all applications closely related to ERP are included in this scope of responsibility. This role is responsible for designing, implementing, and maintaining the business enterprise architecture for the HCM/ERP Business Applications at Rogers Behavioral Health. This position has responsibility to provide a stable, reliable, and cost-efficient environment while remaining compliant with regulatory and security standards and meeting business needs.

The role will provide both strategic and technical leadership to the ITS business applications team and must include the capability to document current state business processes, gather functional requirements for business applications, participate in the implementation of new applications (including assessing vendor performance), and hands-on application configuration.

This role will perform work which requires the following skills as well as training, directing activities, and mentoring the ITS business application and business analyst team members in these skills: business analysis, functional application design and configuration, designing and maintaining data integration programs, gathering requirements for business intelligence reports and dashboards, full-life cycle ERP implementation, HR and Payroll implementation, process re-engineering and continuous process improvement. Adhering to SAFE agile project management principles and participating in agile ceremonies is essential.

Job Duties & Responsibilities:
 

Manages all aspects of ERP and HCM related Business Application Suite:

• With the Director of Business Applications, evaluates business strategies and requirements to determine organizational system requirements.
• Responsible participating in the procurement, installation, and life-cycle management of Business applications.
• Defines technology standards and best practices for global implementation.
• Identifies opportunities to apply innovative technology solutions to increase business productivity, to reduce cost and to minimize risks.
• Collaborates with leadership on expansions and new sites to ensure technology requirements are achieved.
• Develops and deploys best practice technical controls and secure architectures to protect the integrity of Rogers data.
• Works with the strategist/leadership to understand the business objective, company size, budget, etc. needed to recommend appropriate computing power.
• Conducts scheduled testing of data backups/disaster recovery environment to ensure data integrity.

Provides functional and business rules expertise to solution and design data integrations.

• Gathers requirements for and participate in the design and running of data interfaces with finance & human capital management systems.
• Gathers requirements for and participate in the design and running of data interfaces with Rogers associated benefit providers (e.g., healthcare, 401K, payroll service.).
• Provides current best practices and solution alternatives as part of functional or technical design documents.
• Ensures the security of HR and Payroll information through established security protocols.

Develops functional application leadership skills in overseeing solution-related development, implementation, and support processes within the Solution Development team.

• Demonstrates domain knowledge by ensuring business applications solutions meet organizational business requests.
• Maintains domain integrity by testing solutions, collaborating with internal team members and business customers on necessary technical requirements, and proactively reducing defects and downtime.
• Maintains knowledge of third-party software vendors to leverage complementary offerings and effectively compare/contrast solutions.
• Provides current best practices and solutions alternatives as part of functional or technical design documents.
• Communicates complex topics regarding solutions and related projects to audiences both with and without deep technical skills.

Develops skills required to optimize and maintain applications as a domain knowledge expert.

• Develops leadership skills in the design and implementation of application and technology solutions through emerging expert-level proficiency in maintenance, functionality, and workflows of related applications.
• Demonstrates continuous improvement by independently engaging in learning opportunities to maintain current knowledge as well as upcoming changes in functionality and maintenance of applications in assigned solution area.
• Learns to independently research and recommend new code updates to the strategist impacting application content and functionality.
• Provides tier 3 escalation support for complex issues.

Assists in the recruitment, hiring and performance management process.

• Recruits, hires, and trains employees according to accurate and current job descriptions.
• Assists the Human Resources department in the development of an effective advertisement.
• Incorporates job description criteria in the employee performance evaluation tool.
• Develops performance standards by which employees can be measured to assist in professional growth.
• Provides regular feedback on performance and progress towards direct reports’ personal and professional goals.
• Involves Human Resources in any potentially difficult employee performance-related situation and initiate disciplinary processes, as needed.
• Communicates with employees promptly when incidents arise that may be a detriment to their performance or organizational outcomes.
• Performs employee evaluations in a timely manner.

Promotes a team atmosphere by treating individuals with respect and honesty and by using direct communication and active listening skills.

• Is open to change and actively support change.
• Is open to others’ ideas and points of view.
• Evaluates employees objectively and provides employees with periodic feedback.

Provides strategic and technical leadership with the larger data and integrations solution development team using agile approaches to deliver value to the organization in a timely fashion.

• Exemplifies exceptional adherence to scrum values and assists the Senior Architect by coaching the team and facilitating scrum meetings.
• Supports Senior Architect with monitoring key performance metrics using empiricism to drive continuous improvement of the solution development team’s processes.
• Promotes efficiency within the team by identifying, removing, and appropriately escalating impediments to daily task completion within the solution development teams.
• Manages the day-to-day work activities of the team in the discharge of functional responsibilities.
• Makes assessments and business judgements to put the appropriate people, processes, and tools in place to deliver as well as coaching team members to optimize the efficiency of the team.

Promotes departmental goals as well as the mission of Rogers.

• Communicates goals to fellow staff members.
• Maintains department policies and procedures.
• Includes requirements and guidelines from external agencies (i.e., Joint Commission, State of Wisconsin).
• Maintains and/or communicates to appropriate party function backlog at a set time.
• Educates new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.
• Demonstrates acceptance and training of student interns in the department, as directed.

Participates in committees, performance improvement team meetings, and team projects, as directed.

• Demonstrates punctuality and preparedness.
• Demonstrates effective communication skills.
• Demonstrates good organizational skills.
• Contributes in a positive, solution-focused manner.

Conducts self in a professional manner.

• Demonstrates organizational skills that promote timely response to all inquiries and to task completion.
• Communicates with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Communicates concerns and provide solutions for same.
• Projects a professional image by wearing appropriate, professional attire.
• Has ability to influence departments within Rogers and provide technical guidance.

Additional Job Description:

Physical/Mental Demands:

• Verbal and hearing ability are required to interact with staff, consultants, patients, and family members of patients. Numerical ability is required to maintain records and operate a computer.
• Tact is required to interact effectively with employees and professional staff. Logical thinking and discretion required to make decisions in initiating and implementing policies and procedures and standards.
• Must be able to read and communicate through written, verbal, and auditory skills and abilities.
• Must be physically/mentally able to perform job duties as verified by a physical exam by a licensed physician, per post-employment physical.

Education/Training Requirements:

• Bachelor’s degree in Business Administration or related field required.
• Eight or more years-experience in administering, configuring, and implementing, business applications in an enterprise organization.
• Experience in agile project management practices and methodologies.
• Strong documentation skills including authoring business application functional design documents and IT roadmaps.
• Ability to work quickly and effectively in a fast-paced detail-oriented environment while adhering to deadlines.
• Excellence in verbal and written communications skills including ability to provide high quality demonstrations of new functionality and effectively translate end-user specifications to a usable configuration.
• Valid driver license. Must be granted insurable status by the Rogers Memorial Hospital insurance policy.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family 
• 401(k) retirement plan 
• Employee share program 
• Life/disability insurance 
• Flex spending accounts  
• Tuition reimbursement 
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)