MRO Assistant/Randoms Management

Job Title: MRO Assistant

Department: Client Services

Location: Remote

Hours Per Week: 40

Schedule: Monday - Friday; 9:00 AM - 5:00 PM

SUMMARY:

The Medical Review Officer (MRO) Assistant is responsible for the preparation and processing of drug test result files requiring review by the MRO.  This includes extensive contact with collection sites, testing laboratories, physicians and clients to ensure timely turnaround of all results.

RESPONSIBILITIES:

• Receive results from laboratories, resolve ‘exceptions’ incompliance with 49 CFR Part 40, provide administrative review for MRO of all negative results, and post to DSI website.
• Maintain Federal Motor Carrier Safety Administration clearinghouse in compliance with 49 CFR Part 382 Subpart G reporting and recording results as required. 
• Review all related documentation, highlighting compliance elements before releasing to MRO for review and ruling of non-negative drug test results.
• Receive and review MRO reports of Donor interviews.  Check for accuracy, completeness, and Part 40 compliance before updating Drug test result in customer facing DSI data portal. File all related documentation electronically for retrieval and maintaining for five-year compliance.
• Contact client’s DER to release positive result(s) prior to posting on DSI web portal.  Maintain detailed call log of disposition for defensibility. 
• Coordinate communication with client and donor to call MRO for review of laboratory findings; monitor MRO telephone line for donor calls and document messages.  Send Donor Contact Sheet to client for all DOT tests and track receipt of completed documentation.
• Generate Reconciliation Reports to identify test results not received from labs and to verify MRO overturned results.
• Update and maintain MRO reported “Refusals to Test” and obtain documentation from collection facilities for all atypical collections and maintain electronic files.
• Initiate and maintain documentation for donor request for information and/or services such as split specimen requests, levels of detection, grievance information and litigation issues.
• Maintain file of Safety Sensitive concerns issued and monitor time limit for documentation to be received by MRO.  Notify client of any change in employee status and document in call log.
• Review all CCFs with “Remarks” and resolve or follow up as needed
• Update client, donor, and data entry information as required.
• Coordinate Chain of Custody Forms to be separated, dated and signature stamped per DOT regulations.  Send required amount each quarter to each MRO for signature.
• Add location codes in system for client billing.
• Maintain customer MRO relationships.
• Support the entire DSI Medical Team by providing back-up support to Client Service Associates, Data Entry, Random Administrator and Manager of Client Services in their absence and in periods of high volume.  
• Remain current on all federal regulatory updates and changes and update SOP as required.
• Other duties may be assigned. 

REQUIRED QUALIFICATIONS

• 2 year degree or combination of education and experience.
• + years of customer or client service experience working in a highly regulated environment required.

PREFERRED QUALIFICATIONS

• Excellent verbal and written communication skills.
• Ability to understand and comprehend technical language in federal regulations 49 CFR Parts 40 & 382
• Completion of MRO Assistant Training Course and MRO Assistant Certification preferred.
• Breath Alcohol Testing Certification preferred.
• Urine Drug Collection Certification preferred.

PHYSICAL REQUIREMENTS:

Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.
Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.