IT Operations Specialist

Who we are:

Founded in 2013, Ignition is the leading revenue generation platform for accounting and professional services businesses to spark greater efficiency and profitability.
Ignition automates and optimizes proposals, billing, payments and workflows in a single platform that fits seamlessly into existing technology stacks.

With a vision to transform how professional services and their clients do business together, Ignition empowers 7,250+ businesses to reach their full revenue potential.

To date, Ignition customers have engaged over 1.7 million clients and generated US $8b in revenue via the platform. 

Ignition’s global workforce spans Australia, Canada, New Zealand, the Philippines, US and the UK.

Company Values:

• We are better everyday
• We work without ego
• We are smarter together
• We hero our customer

Role location:

We are open to candidates in the Philippines with full work rights. We have embraced remote working and all our employees can work from home.

About the role:

We’re looking for a proactive and detail-oriented IT Operations Specialist to support and scale our growing IT infrastructure and user operations. In this role, you'll be instrumental in ensuring the reliability and efficiency of our day-to-day technology environment, while also contributing to the implementation of new tools, systems, and process improvements.

You’ll be reporting to the Senior Manager, Global IT Operations and partnering closely with internal teams to ensure our technology environment remains efficient, secure, and user-friendly, contributing directly to Ignition’s operational excellence.

What your day to day will look like:

• Provide hands-on technical support for hardware, software, and systems issues across global users
• Handle daily IT operations including help desk requests, ticket management, and user troubleshooting
• Support onboarding and offboarding processes (accounts, hardware setup, access provisioning)
• Administer and manage access across core business applications (e.g., Okta, Google Workspace, Atlassian, Zoom, Slack, 1Password etc)
• Create, maintain and update IT documentation, knowledge base articles, and process guides through Confluence and JIRA
• Own the IT Operations ticketing system and build dashboards for reporting and insights.
• Assist with hardware inventory management, shipping, and lifecycle planning through JAMF
• Participate in audits and system reviews to ensure compliance with internal access controls and security guidelines
• Help build and test automation scripts or integrations for workflow improvements (e.g., SSO tools, onboarding flows, etc)
• Collaborate with cross functional teams to support users across the organization
• You will primarily work in the NAMER timezone as part of a global “follow-the-sun” support model, alongside teammates covering the APAC and NAMER regions.Your standard schedule will fall within the hours of 1:00 AM to 11:00 AM PH Time, Tuesday through Saturday. From time to time, you may be asked to adjust your hours to support urgent requests or provide coverage when other team members are on leave.

What you need to succeed:

• Minimum 4 years of experience in IT support, operations, or help desk roles, ideally in SaaS or fast-paced tech environments
• Advanced working knowledge of macOS and Google Workspace 
• Previous experience with identity and access management tools like Okta or similar applications
• Previous experience with MDM like Jamf or similar applications
• Solid hands-on experience with IT security, permissions, and onboarding/offboarding practices
• Ability to prioritize competing tasks and work across multiple time zones
• Experience working with collaboration tools like Slack, JIRA, and Confluence
• Great troubleshooting instincts and attention to detail
• You’re dependable, organized, and eager to grow into a more strategic IT role
• You thrive in fast-moving environments and adapt quickly to changing needs
• You love solving tech problems and making systems more efficient
• You have a strong service mindset and love supporting others
• You enjoy documenting processes and making knowledge easily accessible
• You’re curious, resourceful, and comfortable juggling tasks with minimal supervision
• You’re a natural builder who sees opportunities and takes ownership of challenges

Why join us:

Join our global SaaS scale-up company where we foster a collaborative, open, and transparent culture and work without ego. Our team comprises curious and intelligent colleagues who embrace challenges. Here's what we offer:

• Employee stock options from day one
• 20 days of accrued annual leave/vacation plus 10 wellbeing days to prioritize yourself and your loved ones
• Additional paid day off to celebrate your birthday, along with volunteering leave
• Health, dental, and vision benefits starting immediately
• Annual education allowance reimbursement to support your professional development
• Employee recognition program
• Quarterly wellness allowance to invest in your personal wellness
• Paid subscriptions to Headspace and LifeWorks EAP & Wellbeing Platform
• Flexible working arrangements, supported by WFH reimbursement and technology allowance to ensure your safety while working from home
• Personal tax return assistance (since we're in the accounting business!)
• Paid parental leave

Please consider applying, even if you don’t tick all the boxes. Research has shown that candidates from underrepresented minority groups often only apply for roles where they meet all the detailed criteria.  Experience comes in many forms, and skills are transferable. We are committed to adding diverse perspectives to our teams and encourage everyone to apply if interested.

Ignition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Ignition is proud to provide employment and recruitment accommodations during the recruitment process. Once our team reviews your resume and contacts you if there is a fit, we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact [email protected]