Field Sales Manager

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About The Role

The Field Sales Manager role is responsible for leading defined area of teams to deliver market leading retail sales and growth. They will be instrumental in driving profitability and sustainability through retail sales and ensuring that we provide consistent magical customer experience across the area retail estate. The Field Sales Manager will demonstrate inspirational field team leadership and commercial acumen; consistently striving for excellence, delivering against profit objectives, and championing the Charlotte Tilbury Beauty culture. They will strive to exceed in all Key Performance Indicators including: footfall and conversion, average transaction value, customer experience, data capture, social advocacy and eNPS scores both in the air and on the ground.

As our Field Sales Manager you will

Drive commercial Leadership of the area

• Deliver retail sales in line with forecast commitments, achieving total retail sales across the area, delivering regional performance, and driving ongoing KPI improvement (covering new customer acquisition, ATV, and return booking)

• Feed into the store level forecasts set by the commercial team, and align on associated targets with the Regional Sales Manager

Build a High Performance Team of Store Leaders

• Lead and manage the team of Managers in your region, ensuring each manager has clear objectives in line with the sprint process
• Manage efficiency between both physical and virtual store visits and the field relationship between yourself and the Field Training Manager
• Work with the Retail People Partner of the region to support you in the delivery of your people plan, which will be drafted in collaboration with the Field Training Manager.
• Lead initiatives and actively encourage action plans to address engagement needs identified from Employee Survey, building a culture of inclusion and motivation within your defined area
• Work alongside the Field Training Manager to ensure commercial and training needs are met within the region

Develop and Execute the Retail Strategy

• Work in close collaboration with the Field Training Manager and commercial and marketing teams to develop a launch and sustain plans for every new store launch and/or product launch. In which all Charlotte Tilbury Beauty stores reach #1 ranking.
• Champion the differentiation of the department store concession ( De Bijenkorf, and Specialty model (ICI Paris XL), contributing to the marketing and service initiatives in both environments, based on customer and store insight.
• Work closely with the Pro Artistry team to support the creation of artistry centres of excellence in our flagship stores and a high level of artistry in all
• Identify and capitalise on opportunities to drive brand awareness, performance, and market share across the region, with a particular focus on the social presence of the retail teams
• Set standards across the estate for executional excellence, supporting the development and embedding of new processes and working cross-functionally to improve brand presentation and NPD moments in store
• Work with the Retail Operations Team to ensure communication with the store teams is effective and timely and feedback fluidly where improvements can be made
• Always drive the omnichannel sales number as well as encouraging social advocacy initiatives from the teams
• Maximise productivity of stores and artists, supported by the People team, by always ensuring in every store that we have the ‘right people in the right place, at the right time’ and optimal contract coverage that is right for the business
• Have good relationships with local retail partners to optimise brand presence and capitalise on incremental opportunities at store level

Drive effective Cost Optimisation

• Manage all retail staffing costs, including recommending FTE levels across all stores working closely with store retail partners. Additionally, managing resource planning with Retail People Partner and the retail recruitment team
• Manage the in-store payroll budget for the area, submitting and course correcting dependent on trading patterns at each forecast cycle by feeding into the Senior Sales Manager
• Review and approval of commission submissions for your area
• Stay within your T&E budget and manage accordingly

Who you will work with

• Reporting to the Regional Sales Manager of Northern Europe Direct reports of 7 Store Managers in NL and 2 Store managers in BE
• Collaborating with a team of Field Sales Managers working across Northern Europe

About You

• Extensive experience in a field management or mutli-site role with proven experience of building talent and delivering retail growth
• Passionate about developing others
• Target focussed and results driven
• Excellent numerical and analytical skills
• Effective communicator and presenter
• Comfortable working in ambiguity with ability to manage multiple priorities and adapt to change
• Self-starter and team spirited
• Must be able to travel within region of NL/BE and to and from London Magic Office regularly

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!