Account Representative Supervisor

This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

We are seeking a talented individual to join our team at Marsh. This role will be based in Austin, Texas. This is a hybrid role that has a requirement of working at least three days a week in the office.

As the Account Representative Supervisor at Marsh, you will play a pivotal role in enhancing the client experience by leading, mentoring, and developing a team of Account Representatives (ARs) to deliver exceptional service and achieve business objectives for our Brokerage or Distribution teams. This dynamic "player-coach" position combines strategic team leadership, performance management, and active mentorship with hands-on responsibility for managing a select portfolio of client accounts. You will be instrumental in guiding your team through the full renewal lifecycle, ensuring adherence to Marsh's professional standards, and fostering a collaborative, high-performing team culture. This role provides a significant opportunity to develop your managerial career, gain exposure to diverse aspects of commercial insurance, and expand your network with senior leaders and clients.

We Will Count On You To

• Supervise, guide, mentor, and develop a team of Account Representatives to ensure role expectations, client service standards, and business objectives are met 
• Effectively coach and develop team members through regular feedback, performance check-ins, and input into annual performance reviews 
• Oversee workload distribution, monitor team workflows, and manage staffing capacity to ensure adequate coverage and build talent bench strength; Serve as an escalation point for complex client issues or internal challenges faced by the team 
• Foster a vibrant, collaborative, and inclusive team culture 
• Actively engage in the onboarding and training process for Account Representatives, ensuring foundational understanding of Marsh systems, the renewal life cycle, and client service best practices 
• Contribute to and oversee process improvement efforts within the team 
• Directly manage a select portfolio of client accounts, performing Account Representative duties  
• Build and maintain effective relationships with internal business partners (e.g., Account Executives, Brokers, Placement, Operations); Lead and/or participate in stakeholder engagement sessions to improve client experience 
  
  

What You Need To Have

• Bachelor's Degree or equivalent professional experience preferred
• 5+ years of professional experience, with at least 3+ years in commercial insurance account management or a directly related client service role
• Demonstrated experience in people leadership, supervision, or a senior mentoring capacity (1-3 years preferred with proven ability to lead, motivate, coach, and develop a team of client service professionals) 
• Must hold an active Property & Casualty (P&C) General Lines License or commit to obtaining one 
  
  

What Makes You Stand Out

• Strong working knowledge of commercial Property & Casualty insurance products, the renewal lifecycle, and market dynamics
• Exceptional organizational and time-management skills, with the ability to manage multiple priorities and deadlines effectively for self and team 
• Client service mindset: providing exceptional service, responding to questions promptly, being attentive to client needs, and the ability to handle difficult client discussions 
  
  

Why Join Our Team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
  
  

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.