Job description

About The Role

Confido is building an AI-native operating system for brands that sell into brick-and-mortar retail. We’re building intuitive and powerful software paired with AI agents that help brands automate the 1000s of hours of tedious manual work that goes into scaling a brand in retail. Brands like Tropicana and Olipop use our first products in accounting and planning to account for and plan for $Bs of retail revenue.

We have millions of ARR, best-in-class growth, and best in class efficiency. We raised an unannounced Series A in Q2 2025.

You will be on our Business Operations team and report to the Head of Business Operations.

What You'll Do

Leverage deep CPG industry knowledge to provide strategic guidance and support to existing customers, ensuring successful adoption and optimization of our software solutions
Partner with product development team to identify, prioritize, and define new software features based on CPG industry needs, market gaps, and client feedback
Serve as a primary CPG subject matter expert, translating complex business processes (S&OP, forecasting, AOP, trade finance) into clear product requirements and user stories
Build and maintain relationships with key stakeholders at leading CPG companies, acting as trusted advisor on business process optimization and technology solutions
Drive client success initiatives including implementation support, training, and ongoing consultation to maximize software ROI and strengthen customer retention

About You

5+ years in Consumer Packaged Goods with demonstrated expertise in at least one of the following areas: Sales/Trade Finance or Strategy, Revenue Growth Management, or Sales Analytics, plus experience with core business planning processes (S&OP, Forecasting, AOP)
Passion for being at the technology leading edge, driving automation and optimization of core CPG functions through innovative software solutions
Trade promotion experience strongly preferred
Strong understanding of financial statements and accounting principles
Strong background in demand forecasting and AOP (Annual Operating Plan) development and execution
Proficiency with syndicated data sources (Circana, Nielsen, SPINS)
You’re both competitive and kind
Willingness to work at our NYC Headquarters 5 days a week