Client Care Specialist

Job Details

Description

Reporting to the Office Manager you are the first point of customer contact at the Abell Pest Control Home Office, handling inbound calls with the objective of securing the sale and scheduling the service.

This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients.

We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It’s fun, challenging & rewarding!

***This is a full-time position Monday to Friday 8am to 4pm and some holidays***

Summary

A unique administrative customer service role with an incentive!

Reporting to the Office Manager you are the first point of customer contact at the Abell Pest Control Home Office, handling inbound calls with the objective of securing the sale and scheduling the service.

This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients.

We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It’s fun, challenging & rewarding!

Major Responsiblities

Assumes responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service.

Ensures Route Managers data entry work is completed; Enters daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions

Solves residential account issues

Manages customer files; Ensures filing is current

Schedules Route Managers one-time work and home services; Ensures follow up calls are complete to guarantee customer satisfaction

Ensures month end is completed

Checks missing tag reports

Assumes responsibility for functions of chain accounts (reporting, scoring, and knowledge of procedures)

Offers support to Branch staff as directed by his/her Manager

Skills And Experience

One or more years of customer service related experience

Written and verbal communication, interpersonal and support skills

Able to use all related hardware and software

Inside sales experience an asset

Strong organizational skills

Team player

Strong attention to detail and high level of accuracy