Job description

Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Job Description

Responsible for the management of all aspects and functions of the events assigned by the Director, Conference Services in accordance with hotel standards. Coordinate arrangements and details for clients' functions. Maintain a philosophy, which serves as a guide to Conference Services staff.

Effectively handle multiple programs and ensure the successful completion of all job duties
Contact client and maintain effective communication throughout planning and while on site
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Anticipate guests’ needs, respond promptly and acknowledge all guests
Maintain positive guest and colleague relations at all times
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries
Resolve guest complaints, ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Daily scheduled group functions, times, locations, amount of people and specified requirements
Understand the location of all hotel function space and names of function rooms
Understand all styles of meeting and banquet room sets and banquet room capacities
Retrieve and organize Banquet Event Orders (B.E.O.'s) according to departmental standards
Make note of changes as received from Catering and post function sheets for the next 7-days
Document daily set-up requirements according to departmental procedures / attach respective diagrams
Inspect pre-set scheduled function areas/rooms for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments
Monitor and ensure that functions are set up, refreshed and broken down in compliance with scheduled times and departmental procedures
Conduct pre-function meeting and review all information pertinent to set-up and service of group
Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards and as requested on the B.E.O.’s; bring any deficiencies with respective department personnel
Assist staff with their job functions to ensure optimum cleanliness and service standards for guests
Coordinate group's requests for additions/changes to scheduled arrangements
Direct the final breakdown of function room and clean up
Monitor storage and delivery of group packages
Maintain a personal organization system for files and paperwork within departmental guidelines

Qualifications

Bachelor degree in relevant field or a combination of equivalent education and/or experience is required.
3-5 years’ experience as Conference Services Manager, preferably at a four or five Star/Diamond hotel
Knowledge of accommodating room capacities
Knowledge of all styles of room set-ups, standard equipment involved and proper handling of such
Knowledge of organizing set-up requirements from information on Banquet Event Orders (B.E.O.'s)
Knowledge of staffing guidelines/requirements to set-up, turn and breakdown function spaces
Fluency in English both verbal and written with legible communication
Compute basic arithmetic
Familiarity with cost controls

Additional Information

What’s In It For You

Paid time off
Medical, Dental and Vision Insurance
401K Retirement Plan
Complimentary Shift Meal
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academy designed to sharpen your skills.
Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
Career development opportunities with national and international promotion opportunities