Offer summary

Qualifications:

Bachelor's degree in Business Administration, Marketing, IT, or related field., Proven experience in managing subscription services in an eCommerce setting., Strong understanding of eCommerce platforms and CRM software., Excellent analytical skills and outstanding communication abilities..

Key responsibilities:

Develop and implement subscription strategies to maximize customer retention and revenue growth.

Collaborate with the IT department for subscription services integration and functionality.

Design and manage subscription processes including sign-up, billing, and cancellation procedures.

Analyze customer behavior and prepare regular reports on subscription performance.

Job description

We are an 8-figure eCommerce company specializing in health and pain management solutions. Our focus is on delivering exceptional customer experiences, fostering brand loyalty, and creating lasting relationships with our customers. Join a results-driven team passionate about making a real difference in people’s lives.

Location: [Remote]

Job Type: Fulltime

Overview:

We are seeking an experienced Subscriptions Manager to oversee our subscription program within the health and pain niche. The ideal candidate will manage all aspects of our subscription services from website integration to process optimization, ensuring a seamless and efficient experience for our customers and the company.

Responsibilities:

Develop and implement subscription strategies to maximize customer retention and revenue growth.
Collaborate with the IT department to oversee the integration and functionality of the subscription services on our website.
Design and manage subscription processes, including sign-up, billing, renewal, and cancellation procedures.
Analyze customer behavior and subscription metrics to inform adjustments in strategy and marketing.
Coordinate with marketing teams to promote the subscription program through various channels.
Handle customer queries and feedback related to subscriptions, ensuring high levels of customer satisfaction.
Prepare regular reports on subscription performance, challenges, and opportunities.
Stay updated with industry trends and best practices in subscription-based eCommerce.

Requirements:

Bachelor's degree in Business Administration, Marketing, IT, or related field.
Proven experience in managing subscription services in an eCommerce setting.
Strong understanding of eCommerce platforms and CRM software.
Excellent analytical skills to interpret data and make data-driven decisions.
Outstanding communication and interpersonal skills.
Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
Preferred Qualifications:
Experience in the health and pain niche.
Knowledge of customer retention strategies and tools.

Required profile