Offer summary

Qualifications:

Strong organizational and time management skills are essential., Experience with project management is a plus., Proficient in communication, both via phone and email., Familiarity with web technologies and eCommerce platforms is required..

Key responsibilities:

Gather and document requirements for the Web Parts Order portal.

Manage the migration of existing accounts to Magento.

Create weekly and monthly sales reports for various metrics.

Support users with login issues and order placements.

Job description

Responsibilities :

Job Description: This role is responsible for activities necessary to support our accounts and customers using the Global Web Parts Order sites.

Role/Responsibilities:

Web Parts Order Sites:
- Responsible for gathering the WPO portal requirements
- Provided the requirements to the WPO Content Admin
- Managing any special projects needed for WPO
- Managing the migration of the existing WPO accounts to Magento
- Responsible for supporting the Lexmark Parts Center questions and site issue
- Responsible for supporting the WPO user for login and order placement
- Manage a list of all active WPO customer accounts

Reporting
- Creates the weekly and monthly reports for WPO Sites
  - Sales by revenue by country
  - Sales by part number
  - Sales by customer accounts
  - Customer service report

Skills:

Exemplary phone skills
Exemplary organizational and time management skills
Project management skills a plus
Communicates well through email
Web experience and knowledge
Works well independently and with a cross-functional team

Systems:

Global Web Order Status
Service Now ticketing system
Adobe Workfront
Adobe Magento/Adobe Commerce
Lexmark Service Parts Database (LSPD)
Web Parts Ordering (WPO)

Expectation:

Willing to work on Night Shift (North America Time Zone)

How to Apply ?

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