Extra Help - Customer Service Representative - Labs/Pathology Services

This Position is temporary and limited to 900 hours.

Hiring Department: Labs/Pathology Services

Location: Chicago, IL USA

Requisition ID: 1028141

Hours per Week: <29

Posting Close Date: Wednesday, June 18, 2025

Salary: The rate of pay for this position is 27.46 per hour.

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health

This position is generally not eligible for most benefits. Information regarding benefits can be found on the Employee Benefits webpage.

Position Summary

The Extra Help Customer Service Representative performs intermediate-level customer service functions. Serves as the first point of contact for the Phlebotomy sections including front desk administrative support. This position supports Outpatient Registration, resolving work ques for billing, and collecting insurance/ updating insurance information.

Duties & Responsibilities

• Direct patients, staff and visitors to clinic, departmental offices, and meeting functions.
• Maintain patient charts.
• Respects the confidential nature of hospital charts, medical records, and other patient related information.
• Arranges and files chart in correct order, ensures patient label on every paper form in chart and replenishes chart forms as needed.
• Enters patient information as requested.
• Completes & routes required forms & communicates necessary information to the patient/significant others.
• Creates documents and correspondence.
• Directs visitors and confers with staff when necessary.
• Answers front desk phones and route them appropriately, responsible for reporting and tracking Phlebotomy staff call offs and deliver to supervisors appropriately.
• Responsible for ordering office supplies and maintenance of front office machines.
• Maintains cleanliness and organization of the working and supply areas.
• Order office/lab supplies as needed.
• Performs other duties as assigned
• Perform other related duties and participate in special projects as assigned.
  
  
  

Minimum Qualifications

• High school diploma or equivalent.
• Any one or combination totaling three (3) years (36 months) from the following categories:
• college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate’s Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor’s degree (120 semester hours) equals three (3) years (36 months)
• responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
  
  
  

Preferred Qualifications

Proficient in EPIC

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation