About Us Welcome to Alpha Insight, where we redefine the landscape of public relations with creativity, passion, and a relentless pursuit of excellence. At Alpha Insight, we believe that every story deserves to be heard, every brand deserves to shine, and every client deserves the very best. We are not just a public relations firm; we are storytellers, strategists, and advocates for your success. Our team is comprised of dynamic individuals with diverse backgrounds and expertise, united by a common goal: to craft compelling narratives that captivate audiences and drive results. From media relations to social media management, crisis communications to influencer outreach, we offer a comprehensive suite of services tailored to meet your unique needs. What sets us apart is our unwavering commitment to innovation and authenticity. We don’t just follow trends; we set them. We don’t just communicate messages; we create experiences. And we don’t just meet expectations; we exceed them. Whether you’re a start-up looking to make a splash, a Fortune 500 company navigating a crisis, or anything in between, Alpha Insight is here to help you navigate the ever-evolving media landscape confidently and clearly. Join us on this journey, and let’s write the next chapter of your success story together. Welcome to Alpha Insight – where your story becomes our passion.

Job description

Location: Chicago, IL

Job Type: Full-time

Job Summary

We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers and play a crucial part in delivering an exceptional service experience. You will handle incoming calls, assist with inquiries, and resolve customer issues while maintaining a positive attitude and composure under pressure.

Key Responsibilities

Answer incoming calls from customers and provide accurate information regarding products and services.
Resolve customer inquiries and complaints in a timely and efficient manner.
Document all customer interactions in the database for tracking and future reference.
Maintain a high level of product knowledge to effectively assist customers with their inquiries.
Follow up with customers to ensure their issues have been resolved satisfactorily.
Collaborate with team members and other departments to enhance the customer experience.

Qualifications & Skills

High school diploma or equivalent; further education in customer service or related fields is a plus.
Proven experience in a customer service or call center role preferred.
Excellent verbal and written communication skills with a strong command of the English language.
Ability to remain calm and professional while handling difficult customer conversations.
Strong problem-solving skills and the ability to think quickly on your feet.
Familiarity with CRM systems and practices is an advantage.

Required profile