Job description

Job Title: Call Center Agent

Location: New York, NY

Job Type: Full-Time

Job Summary

We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a Call Center Agent, you will play a critical role in ensuring excellent customer service while handling a variety of inquiries and issues from our clients. This position requires a strong commitment to client satisfaction, as you will be the first point of contact for customers reaching out to our company.

Key Responsibilities

Handle inbound and outbound customer calls professionally and courteously.
Address customer inquiries, complaints, and support requests effectively and efficiently.
Document all customer interactions in the CRM system accurately and promptly.
Resolve customer issues and escalate complex cases to appropriate departments as needed.
Provide accurate information regarding products, services, and policies to customers.
Participate in training sessions to enhance knowledge of products and improve service skills.

Qualifications

High school diploma or equivalent; additional qualifications in customer service or related field is a plus.
Proven experience in a call center or customer service role preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and critical thinking skills.
Ability to work in a fast-paced environment and handle high call volumes.
Proficiency in using computers and CRM software.

Required profile