Technology Solutions Analyst

The Technology Solutions Analyst serves as a strategic and technical partner between university departments and the IT organization. This role is responsible for analyzing business needs, designing technology solutions, and ensuring alignment with the university’s digital strategy. The position combines elements of business analysis, solution architecture, and project execution to enhance IT service delivery and business process improvement across the institution.

As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.

About Enterprise Technology:

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation!

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

• Mission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.
• Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.
• Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered.
• Scale of impact. Our work changes the world. With 180k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.
• World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.
• Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

Special Instructions for Application

In the interest of transparency and to honor the integrity of this AI-related position, if any part of your application materials has been crafted with the assistance of AI tools, we request that you disclose this usage. Please include a brief explanation of how AI was or was not utilized in the creation of your application and the reasons behind the decision to use such technologies. This will not impact the evaluation of your application but will provide us with insights into your approach and proficiency with AI tools.

Your required cover letter should not exceed two pages. It should reflect your genuine perspective on Technology Solutions and Analysis.

You are encouraged to address all of the following topics:

1) What is your process for recommending a scalable technology solution in an enterprise environment?

• Please describe how you assess needs, evaluate options, and ensure alignment with enterprise standards and long-term growth.

2) Please describe the enterprise technologies, platforms, or services that you have used to deliver technology solutions.

• Include any experience with platforms such as ERP systems, CRM tools, cloud services, integration platforms, or workflow automation tools.

3) Please describe a complex technical problem that you have encountered and solved.

• What was the situation, how did you approach it, what tools or methods did you use, and what was the outcome?

Application Submission

Please submit your cover letter, résumé/CV, and any additional required materials as outlined in the job posting. We appreciate your candidness regarding AI use and look forward to learning more about your qualifications and vision.

Apply before 11:59 PM Arizona time the day before the posted End Date.

Max Pay – Depends on experience:

$100,000.00 USD Annual

Job Description:

Salary Range: $80,600- $100,000 per year: DOE

Essential Duties:

Solution Design & Implementation:

• Analyze business requirements and design scalable, sustainable technology solutions.
• Collaborate with IT teams to evaluate software, integrations, and cloud-based services that support university functions.
• Ensure solutions align with enterprise architecture standards, security policies, and compliance requirements.
• Develop technical documentation, process flows, and user guides to facilitate implementation and adoption.

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Business & IT Collaboration:

• Act as the bridge between university departments and IT to translate business needs into technical requirements.
• Engage with stakeholders across academic and administrative units to identify opportunities for process improvement through technology.
• Partner with IT governance groups to prioritize technology initiatives based on institutional goals.

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Project & Vendor Management:

• Work with project managers to support the delivery of IT solutions within scope, timeline, and budget.
• Assist in evaluating and selecting technology vendors and third-party solutions.
• Oversee vendor relationships and ensure contract deliverables align with university expectations.

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Data & Systems Analysis:

• Assess system performance, identify gaps, and recommend enhancements.
• Support integration efforts between enterprise applications, cloud services, and emerging technologies.
• Ensure data integrity and alignment with institutional reporting needs.
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
• Collaborate across teams and actively participate in ET/ASU events and programs.

Desired Qualifications:

• Knowledge of enterprise applications (e.g., ERP, CRM, LMS, ServiceNow, Workday) in a higher education environment.
• Experience with business process modeling, workflow automation, and system integrations.
• Strong analytical skills with the ability to translate business requirements into technology solutions.
• Familiarity with data security, compliance, and IT governance best practices.
• Experience working in a higher education or nonprofit environment.
• Knowledge of cloud platforms (AWS, Azure, Google Cloud) and APIs for system integrations.
• Familiarity with project management methodologies (Agile, Waterfall).
• Certifications in business analysis, enterprise architecture, or IT service management (e.g., CBAP, TOGAF, ITIL).
• Please submit your application using the special instructions for attaching a cover letter, résumé/CV, and any additional required materials as outlined in the job posting

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Knowledge, Skills, and Abilities:

• Strong communication and interpersonal skills to work effectively across diverse university departments.
• Ability to navigate complex IT environments and manage multiple priorities.
• Problem-solving mindset with a focus on continuous improvement.
• Commitment to the university’s mission and values in leveraging technology for academic and administrative excellence.
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.

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Working Environment:

• Tempe Campus 8am to 5pm, Monday through Friday. Hybrid or flexible schedule as determined with supervisor and within ASU/Enterprise Technology guidelines.
• Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.
• This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.
• Effective communication and proficiency with a variety of technologies are essential for collaboration with the broader team.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Regular responsibilities may require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.