Job description

Based in Nashville, Tennessee, Mosaic Consulting Group helps businesses of all sizes and across all industries leverage their investment in UKG HCM & WFM Technologies. We are more than a consulting company; we are a highly skilled team delivering value and exceptional service to our clients. Every day we strive to live up to our promise: Make a difference and inspire confidence. Because of our dedication to client and team experience, we have been recognized on the Inc. 5000 list for 4 consecutive years and are certified as a Great Place to Work.

Due to our rapid growth, we are looking for a remote Professional Services Pre-Sales Consultant to join our team. As a Professional Services Pre-Sales Consultant at Mosaic, you would represent the professional services commitments to client engagement through support of the sales process in a pre-sales support role.

What you’ll do:

Collaborate closely with sales partners to understand client business needs and objectives, drive the discovery of requirements for solution implementation, and identify opportunities that support a successful launch.
Clearly articulate how Mosaic’s services align with client needs, showcasing value through tailored solutions, expert guidance, and industry insights.
Collaborate with Professional Services Directors to ensure we have mitigated risk and have accurately scoped and estimated services.
Document key client requirements and findings from discovery sessions to ensure alignment across sales, pre-sales, and implementation teams
Own the scoping and estimation process.
Craft professional, detailed Statements of Work (SOWs) that define scope, deliverables, assumptions, and success criteria—ensuring alignment with client expectations while protecting company interests.
Support the development of RFP/RFQ responses in collaboration with sales and internal stakeholders, ensuring alignment with service capabilities.
Continuously refine estimation models, proposal templates, and pre-sales processes based on performance data and feedback from stakeholders.
Stay current on industry trends and developments, as well as the Mosaic service offerings.
Ensure seamless handoff from pre-sales to implementation by providing detailed scoping documentation and participating in knowledge transfer sessions

How you’ll be measured:

Accuracy and Effectiveness of Scoping and Estimation
Quality and Completeness of Statements of Work (SOWs)
Sales and Pre-Sales Collaboration Efficiency
Seamless Transition from Pre-Sales to Implementation
Continuous Improvement and Process Optimization
Industry and Solution Knowledge Growth
Exemplifying strong consulting and communication skills through relationship-building, timely responsiveness, high-quality deliverables, proactive expectation management, and expert recommendations to clients

What we offer you:

An opportunity to autonomously own and be the driving force of your work.
The ability to share your expertise to inspire confidence with our clients in using their UKG system.
A competitive salary with bonus potential
Comprehensive benefits, perks and PTO package
An award-winning company culture in a flexible, remote environment

What makes you successful:

Need to haves:

10+ years of consulting and/or estimation experience
Expert UKG Pro Workforce Management configuration and/or implementation experience
Strong background in scoping and estimating professional services engagements
Experience in crafting detailed Statements of Work (SOWs), including scope, deliverables, assumptions, and success criteria
Impeccable communication, both written and verbal
Ability to work fully remote and travel up to 40% as needed for client work

Nice to haves: