Offer summary

Qualifications:

High school diploma or G.E.D., 1-2 years of technical or customer support experience., Experience with company products and operating systems., Strong communication and problem-solving skills..

Key responsibilities:

Provide L1 support and respond to customer inquiries via various channels.

Assist customers in troubleshooting software and hardware issues.

Log and track inquiries using a problem management database.

Follow up with customers to ensure timely resolution of inquiries.

Job description

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at www.dxc.technology.

As a Technical Solutions Representative you will provide L1 support, answer help desk telephones and various methods of inquiries (Email, SST, Web, Chat, etc..) for multiple accounts and responds to all customer inquiries to ensure customer needs are met.

*This role is remote, but candidate must live in Manitoba*

Responsibilities:

Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems.
Resolve and/or refer more complex technical problems through a defined escalation process.
Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
Log and track inquiries using a problem management database and maintains history records and related problem documentation.
Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications:

High school diploma or G.E.D.
1-2 years of technical or customer support experience.
Experience working with company products and operating systems.
Experience with solving computer-related problems.
Experience working with company escalation policy.
Will require availability to work either Day, Evening or Night shift, including weekends.

Knowledge and Skills:

Interpersonal skills to interact with customers and team members.
Strong communications skills
Organization skills to balance and prioritize work.
Good analytical and problem-solving skills.
Leadership skills to mentor and provide guidance to less experienced personnel.
Ability to work individually as well as in a team environment, work environment and office environment.

Other:

Remote in Manitoba
7 x 24 8-hour shift

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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