Offer summary

Qualifications:

Fluency in Dutch and English is essential; knowledge of additional languages is a plus., Experience in customer service or a related role is strongly preferred., Outstanding communication skills with a focus on delivering excellent customer care., Strong problem-solving skills and familiarity with CRM systems..

Key responsibilities:

Provide professional and friendly customer service to Dutch-speaking clients via phone, email, and chat.

Address customer inquiries, resolve complaints, and ensure satisfaction with Bofrost products.

Deliver accurate information about products and services, assisting customers in making informed choices.

Maintain thorough documentation of customer interactions in our CRM system.

Job description

Patrique Mercier Recruitment is thrilled to announce a position for a Dutch Speaking Customer Service Expert for Bofrost, offering a remote work opportunity based in Greece. In this role, you will provide exceptional service to our Dutch-speaking customers, ensuring their inquiries and needs are addressed efficiently. If you are a dedicated professional with a passion for customer care and enjoy working remotely, we want you to join our team!

Responsibilities

Provide professional and friendly customer service to Dutch-speaking clients via phone, email, and chat.
Address customer inquiries, resolve complaints, and ensure satisfaction with Bofrost products.
Deliver accurate information about products and services, assisting customers in making informed choices.
Maintain thorough documentation of customer interactions in our CRM system for record-keeping.
Work collaboratively with team members to enhance service delivery and customer experience.
Collect feedback from customers to report on service quality and suggest improvements.

Requirements

Fluency in Dutch and English is essential; knowledge of additional languages is a plus.
Experience in customer service or a related role is strongly preferred.
Outstanding communication skills with a focus on delivering excellent customer care.
Strong problem-solving skills and a proactive approach to customer support.
Familiarity with CRM systems and common office applications.
Ability to work independently in a remote setting while collaborating effectively with a team.

Benefits