EMEA Service Technician

Description

Northland Controls Germany GmbH is seeking a Service Technician to join our team in Munich. The mission of the Service Technician is to service, maintain, troubleshoot, and install complete systems including wires in accordance with the client and Northland Controls documented standards.

DUTIES

• Completes service calls and routine inspections, including addressing advanced technical difficulties/problems, to resolve faults/queries with systems, identifying and replacing equipment as required.
• Provides phone technical support and onsite support to clients and colleagues.
• Tests all equipment after termination is made to ensure performance of system.
• Adheres to the project schedule, ensuring compliance each phase’s estimate (example: wire pull, mounting, etc.).  Regularly alerts Program, Project or Service Manager of delays impacting the scheduled estimate.
• Completes and logs paperwork in a timely manner, including vehicles logs, timecards, field service requests, etc.
• Maintains a log of customer requests, worked performed each day, job numbers, dates, and times, and assigned tasks.
• Communicates and reports general project status, delays and/or changing requirements to the Service Manager /Program Manager (as appropriate). 
• Maintains a log of customer requests, worked performed each day, job numbers, dates, and times, and assigned tasks.
• Partners with the Commissioning Engineer and the Systems Engineers on fault fix to ensure complete system compliance.
• Follows up with the Service Manager to ensure complete closeout and turnover of jobs to the client and service department.
• Works in compliance with Northland’s Safety Manual with safety of self and others in mind always.

Qualifications

QUALIFICATIONS

• Minimum of 4 year’s industry experience working within security installations, servicing, or design.
• Relevant systems experience such as Lenel or CCure, Genetec is required.
• Valid Driver’s licenses

SKILLS

• Able to prioritize and execute tasks in a high-pressure environment with accuracy.
• Effective organizational and problem-solving skills. 
• Ability to work independently under minimal supervision.
• IT literacy, MS Office. 
• High level of knowledge in MS Excel.
• Demonstrable knowledge of IP technology.
• Basic understanding of networking (e.g., Cisco, TCP/IP, routing, switching)
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of individuals in a diverse community cross-functionally. 
• Self-motivated and directed.