From our beginnings as a hospital for Canadian veterans, Sunnybrook has flourished into a fully affiliated teaching hospital of the University of Toronto, evolving to meet the needs of our growing community. Today, with 1.3 million patient visits each year, Sunnybrook has established itself across three campuses and is home to Canada's largest trauma centre. Sunnybrook's groundbreaking research changes the way patients are treated around the world. Our over 200 scientists and clinician-scientists conduct more than $100 million of breakthrough research each year. Tomorrow, we will discover ways to treat the untreatable. Our mission is to care for our patients and their families when it matters most. Our vision is to invent the future of health care. Our values are: excellence, collaboration, accountability, respect and engagement. See Sunnybrook's ambitious plan to invent the future of health care: sunnybrook.ca/strategicplan

Job description

Summary Of Duties

Scheduling patients for Glucose Tolerance Test.
Greets, receives, instructs and directs patients, relatives, visitors, and hospital staff.
Performing telephone and reception duties.
Obtains primary patient demographics, OHN or third party billing information from patients as required.
Data entry in relevant information systems as required.
Assist with training and CQI initiatives.
Entry workload.
Other clerical duties as required.

Qualifications/Skills

OSSGD or equivalent as recognized by the Ontario Ministry of Education.
Post-secondary job-related course and recent related experience preferred.
Outstanding customer service skills essential.
Demonstrated Patient-Focused Care behaviour.
Strong working knowledge of software packages such as Excel/Word/Windows.
Excellent problem-solving skills, ability to deal with conflict and communicate appropriately with patients, residents, families, and staff.
Demonstrated good interpersonal and communication skills.
Ability to organize work effectively, demonstrate initiative, and work at a fast pace in an unpredictable environment.
Demonstrated understanding and ability to work in an inter-professional team environment.
Typing 40 w.p.m. with maximum 5% error rate required.
Demonstrated understanding of medical terminology an asset.
Familiar with Accreditation Canada - Diagnostics (ACD) requirements.