Coordinator-Nonexempt

Pay Plan Title: Coordinator

Working Title: Clinical Support Liaison

Cost Center: 85/Plan Based Care Management

Position Number: 81051

FLSA Status: Non-Exempt

Posting Salary Range: $53,045 - $66,837

Office Location: Remote within North Carolina.

POSTING DETAILS:

Make an Impact  

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) that manages serious mental health, substance use, traumatic brain injury, and intellectual/developmental disability services in North Carolina. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.

Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

What We’re Looking For

Trillium Health Resources has a career opening for a Clinical Support Liaison to join our Clinical Operations team. As a member of the Clinical Support Services Team, the Clinical Support Liaison functions in a consultative and facilitative role on the Clinical Support Team that includes staff who perform tasks as liaisons between Clinical Support Team and other Trillium departments, and other provider led care management entities in the community. The ideal candidate is organized, detail oriented, has great communication skills both written and oral, has experience in care management/care coordination, and professional licensure. The candidate is responsive, and a team player. Additionally, this individual is adaptable, responds well under pressure and has strong critical thinking skills. If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

On a typical day, you might:

• Investigate member information to coordinate, monitor, review and prepare Care Management/Care Coordination ticket submissions within the required timelines.
• Respond promptly to Clinical Support Services communications and routes email communications as needed.
• Monitor, review and respond to Ombudsman submitted questions and concerns
• Oversees the Care Management NEMT Member Escalation/Concerns Smartsheet and responds to questions and concerns.
• Help create policies and procedures and step action and workflows

Employee Benefits:

Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

• A remote work option available for most positions
• Health Insurance - no premium for employee coverage
• Flexible Spending Accounts
• Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment
• NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf
• 401k with 5% employer match & immediate vesting
• Public Service Loan Forgiveness Qualifying Employer

Qualifications: 

Education/Experience: 
 Associate’s degree with a minimum of four (4) years of experience working in an MCO/LME setting.

OR

Bachelor’s degree with a minimum of two (2) years of experience working in an MCO/LME setting.

OR

Equivalent combination of education/experience.

Preferred Education: 
 Bachelor’s degree preferred. 

Preferred Experience: 
 Prefer experience in Care Management/Care Coordination and at least 1 year of clinical policy review, conducting audits, or quality improvement review experience.

License/Certification: 
 Must have a valid driver’s license

Location: 
 Remote within North Carolina. 
 Must reside in NC to be considered for remote status.

Deadline for application: June 9,2025@11:59pm

To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume.  Your resume must provide your level of education and detailed work experience, including: 

• Employer Name
  1. Dates of service (month & year)
  2. Average number of hours worked per week
  3. Essential duties of the job as related to the position you’re applying for
• Education
  1. Degree type
  2. Date degree was awarded
  3. Institution
• Licensure/certification, if applicable

After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.

You will be notified by HR on the status of your application as appropriate.  All applicants will receive a final email when the recruitment cycle for the position has closed.  

Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile. 

The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.

Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.

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