Technical Service Engineer

At Refined Technologies, we believe operating with an eternal purpose fuels excellence. This guides everything we do; it gives us a purpose that is greater than ourselves. RTI is the leader in the chemical cleaning segment of the refining industry, providing patented chemistries, processes, and equipment for cleaning and treating units during shutdowns. While focused on clients, we are fueled by our mission to: Honor God Always, Help People Develop, Pursue Excellence, and Earn a Profit.

We are a fast-paced, dynamic, and entrepreneurial-minded organization full of servant-hearted leaders. Want to know more about our culture? Check out the RTI Playbook. If you’re ready for your work to matter, we’re ready to hear from you!

We’re currently growing our team of Artisans with a(n) Technical Service Engineer. This role is responsible for growing the ReNu Technologies business by supporting ReNu & RTI’s business development teams and ensuring our clients clearly understand the value provided through ReNu’s services.

Duties & Responsibilities

• Provide technical presentation leadership and support to ReNu/RTI’s BD and Clients.
• Generate post-project summaries and post-project reporting.
• Lead operational data review meetings to maximize customer value.
• Provide input to reports, technical papers, presentations, customer reporting, and analysis, etc.
• Strengthen technical customer relationships to maintain sales.
• Gain technical knowledge and understanding of customer processes / flowsheets.
• Ensure clients stay engaged through the Total Fan Health assessments and post project reporting steps.
• Represent ReNu in forums and meetings with key stakeholders.
• Establish and cultivate relationships with client corporate technical teams.
• Generation and keeping of Client data and ROI evaluation records and documents.
• ReNu annual and new hire internal technical training.

Working Conditions / Physical Demands

Work is executed both in an office setting and in the field as the requires in-plant meetings and also walk-arounds in a variety of plant settings. On occasion, it may be required to assist in the operations team on a project campaign which would require 12 hour shifts for a week or so in an industrial site.

In the plant one may be required to climb stairs and ladders, work in inclement weather. During in-plant meetings and field work special PPE is required. This includes FR clothing, hard hat, hearing protection, work boots and safety glasses. ReNu Technologies office/administrative work can be done at a home office where ReNu will provide the needed office items such as computer, monitor, keyboard, etc.

About Refined Technologies & ReNu Technologies

RTI is a global industrial solutions provider delivering value to process facilities through expert-level refinery professionals skilled in operations, engineering, and process supervision. RTI helps those who fuel the world produce energy more effectively by delivering safe, fast, and predictable shutdowns in upstream and downstream facilities through innovative operations teams and revolutionary cleaning technologies.

ReNu is 100% focused on bringing the same level of excellence, professionalism, superior technology, and value to our industry through a Total Fan Health campaign. ReNu helps our clients restore their Air Coolers to design capabilities with external cleaning of all atmospheric foulants and ensures our clients fully understand the operational, energy, and overall business impact of those cleans.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Applicants for regular U.S. positions must be authorized to work in the United States for Refined Technologies, Inc. without the need for sponsorship of an immigration authorization or visa (e.g., TN, H-1B, or other employment-based immigration authorization or visa).

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, or other protected status under federal, state, or local laws.

Minimum Qualifications

• Degree in Chemical Engineering
• 3-5 years of Process Engineering or equivalent plant experience
• Or 2-3 years of RTI Business Development or equivalent technical sales at an oil and gas industry business.

Additional or Preferred Qualifications

• TWIC Card
• Valid Driver’s License
• Valid Passport

Travel Requirements

This position typically required 25-30 overnights per year. Most travel will be to support business development or project reporting efforts. Some travel will be required for project support.