IT Change Management Specialist

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C004239

Role Duties and Responsibilities

IT Service Change Management

• Provides status reports for implemented IT service changes to senior management.
• Implements routine changes in a live IT service environment.
• Generates schedule and time estimates for IT service changes.
• Participates in analysing the risks, costs and benefits of proposed IT service changes.
• Documents the procedures and changes made in IT service. Change control
• Develops, documents and implements changes based on requests for change.
• Applies change control procedures.
• Applies tools, techniques and processes to manage and report on change requests.

Requirements definition and management

• Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.
• Assists in the definition and management of requirements.
• Assists in the creation of a requirements baseline.
• Assists in investigating and applying authorised changes.

Risk management

• Undertakes basic risk management activities.
• Maintains documentation of risks, threats, vulnerabilities and mitigation actions.

Essential Skills and Experience

• 3 years of practical experience in performing change requests from initiation to closure while engaging with relevant process owners and stakeholders.

Training/Certifications:

• ITIL v3/v4 Foundation Certification

Education

• Higher vocational training in a relevant discipline with 3 years post- related experience. Or a secondary educational qualification with 5 years post-related experience

Working Location

• Remote

Working Policy

• Off-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance