Spanish-Speaking Customer Experts for Imperial Brands - Remote In Greece

Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for Spanish-Speaking Customer Experts to join Imperial Brands, working remotely from Greece. This role is perfect for individuals who are passionate about providing exceptional customer service and supporting a well-known multinational company within the consumer goods sector. As a valued member of the team, you will play a key role in ensuring customer satisfaction by delivering comprehensive support and solutions to Spanish-speaking clients.

Responsibilities

• Act as the first point of contact for Spanish-speaking customers, providing assistance through phone, email, and chat.
• Address customer inquiries regarding products and services, ensuring clarity and accuracy in communication.
• Troubleshoot and resolve issues related to orders, products, and services, maintaining a high standard of customer relations.
• Keep records of customer interactions and transactions using the company’s CRM system.
• Work closely with team members and other departments to improve customer service processes and client experience.
• Stay informed about product updates and company policies to provide the best support to customers.

Requirements

• Fluent in Spanish and English; knowledge of additional languages is a plus.
• Prior experience in customer service, ideally in a remote setting.
• Excellent communication skills and a strong ability to empathize with customer needs.
• Proficient in problem-solving and managing customer expectations.
• Comfortable using CRM systems and aquiring new technology skills as needed.
• Self-discipline and motivation to work effectively in a remote team environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )