Offer summary

Qualifications:

Previous experience as a Project Manager, PMO, or Scrum Master., Solid knowledge of CCaaS (Contact Center as a Service) projects., Fluent in English with excellent communication skills., Strong organizational skills and familiarity with agile methodologies..

Key responsibilities:

Lead CX-related projects as the main point of contact between clients and the technical team.

Gather and analyze requirements from client stakeholders and develop project plans.

Monitor KPIs, prepare status reports, and manage client expectations.

Collaborate with cross-functional teams to enhance customer experience.

Job description

Are you passionate about Customer Experience and experienced with CCaaS solutions? We have an incredible opportunity for you!

We’re looking for an organized, proactive, and collaborative Project Manager to lead strategic initiatives at an international technology company. In this role, you’ll work directly with major clients, ensuring high-impact project deliveries—on time, with quality, and with a strong focus on customer experience.

Responsibilities

Lead CX-related projects and demands focused on CCaaS, acting as the main point of contact between the client and the technical team.
Gather and analyze requirements from client stakeholders.
Develop project plans and timelines, track progress, and ensure alignment with scope, deadlines, and budget. Proactively identify risks and propose solutions throughout the project lifecycle.
Monitor KPIs and prepare clear, objective status reports.
Manage client expectations, fostering long-term relationships and ensuring high levels of satisfaction.
Collaborate with cross-functional teams to ensure the best possible experience for end customers.

Requirements

Previous experience as a Project Manager, PMO, or Scrum Master.
Solid knowledge of projects involving CCaaS (Contact Center as a Service).
Familiarity with the Sprinklr platform or other CX solutions is a plus.
Fluent English is essential, with excellent verbal and written communication skills.
Strong organizational skills and attention to detail when managing multiple demands.Ability to work independently and deliver in dynamic, high-pressure environments.
Knowledge of agile methodologies (Scrum, Kanban, or similar).

Job Details

Type of Employment: Independent Contractor | No visa is required!
Location: This is a remote position. Candidates can be based anywhere, as long as they are available to work within a time zone similar to IST (Indian Standard Time).
Payments in USD.

If you’re passionate about technology, experienced in CX projects, and eager to join an innovative company, apply now! We’re excited to meet you.

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