Job description

Title: Senior Manager IT Operations

Location: Norcross, GA

Job Type: FTE/Permanent

Job Description

We are currently in search of a Senior Manager IT Operations. The Senior Manager IT Operations will serve as the leader of enterprise applications and infrastructure operations within the global IT organization.

Responsibilities

Lead a team of IT and business analysts to provide technical administrative support for enterprise applications.

Lead a team of DBAs and network administrators to ensure continuous system availability.

Manage service vendors for IT application support and infrastructure-related services.

Provide technical leadership for both application development and architecture design to the application development and software engineering team.

Manage service level agreements (SLAs) with internal and external service providers.

Manage and report critical systems metrics in collaboration with application owners.

Ensure that necessary IT controls within the business unit are in place and meet compliance and internal control requirements.

Recommend and implement common systems solutions across all locations and functions, aligning with system standards.

Assist with audit self-assessments and risk assessments.

Qualifications

Bachelor's degree in computer science or equivalent experience.

5 years of experience in IT operations management.

Hands-on experience in enterprise applications delivery and support.

Preferred Qualifications

5+ years of management experience in IT operations within a 24/7 manufacturing environment, including IT infrastructure, ERP, CRM, custom apps, and SaaS technologies.

Strong understanding of IT infrastructure development for large-scale and high-performance applications.

Experience managing application management services (AMS) agreements and vendor relationships.

Experience working within a DevOps model.

Knowledge of ITIL or other relevant IT service management frameworks.

Experience working in cloud/IaaS/PaaS environments such as OCI or Azure.

Strong leadership and team management skills with the ability to mentor a diverse technical team.

Solid understanding of application lifecycle management, including requirements gathering, solution design, development, testing, deployment, and support.

Commitment to staying current with industry trends and emerging technologies.

Required profile