Job description

Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Job Description

Summary of Responsibilities:

Responsibilities

Reporting to the Food & Beverage Outlet Manager, the F&B Outlets Manager is responsible for overseeing daily operations, ensuring an exceptional guest experience, and maintaining service excellence. Key responsibilities include, but are not limited to:

Delivering Outstanding Service

Consistently provide professional, friendly, and engaging service to create memorable guest experiences.
Lead by example, fostering a culture of warm hospitality and guest satisfaction.

Team Supervision & Leadership

Supervise, mentor, and support the Pyramid Restaurant & Bar team in all aspects of service, ensuring compliance with established service standards.
Provide hands-on leadership during peak hours to maintain seamless operations.
Conduct pre-shift briefings to communicate daily objectives, menu changes, and guest preferences.

Revenue & Budget Management

Actively promote upselling techniques to maximize revenues while adhering to budget guidelines.
Monitor and analyze sales trends to identify opportunities for increasing profitability.

Guest Relations & Service Recovery

Proactively handle guest concerns with professionalism and urgency, ensuring prompt resolution and guest satisfaction.
Engage with guests to personalize their dining experience and gather valuable feedback.

Operational Excellence & Team Support

Balance operational requirements with colleague needs to maintain a productive and harmonious work environment.
Ensure a well-organized and clean workspace that aligns with health and safety regulations.

Product & Menu Knowledge

Maintain in-depth knowledge of all menus, promotions, and seasonal offerings.
Ensure colleagues are well-informed about menu items, ingredients, preparation methods, and potential allergens.

Qualifications

Qualifications:

Previous Food and Beverage leadership experience required
Valid TABC & Food Handlers Certification required
Previous Point of Sale system experience required
Computer literate in Microsoft Window applications required
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift
Frequent lifting and carrying up to 25 lbs
Frequent kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information

What’s in it for You?

Competitive Total Compensation Package: Overtime eligible, Department incentive programs
Generous Paid Time Off: Enjoy a healthy work-life balance with our paid time off policy.
Comprehensive Health Coverage: Access Medical, Dental, and Vision Insurance to keep you and your family healthy.
401K Plan: Secure your future with our competitive 401K retirement savings plan.
Complimentary Shift Meal: Savor delicious meals on us during your shifts!
Exclusive Employee Benefit Card: Unlock discounted room rates at Accor hotels worldwide, making travel more affordable.
Professional Development: Enhance your skills with learning programs through our Academy, tailored for your growth.
Make a Positive Impact: Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change.
Career Advancement Opportunities: Take your career to new heights with opportunities for national and international promotions.