Offer summary

Qualifications:

Minimum 2+ years of experience in US Mortgage Origination Services., Graduate in any discipline with strong verbal and written communication skills., Proficient in MS Office and possess good people management skills., Ability to work under pressure and meet stringent timelines..

Key responsibilities:

Facilitate training courses in live and online environments and design need-based L&D programs.

Manage data for training requirements and identify areas for improvement through data analysis.

Act as a liaison between L&D and business departments to ensure consistency in training practices.

Mentor and develop trainers, and participate in continuous process improvement initiatives.

Job description

Company Description

At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed. In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents 15%+ market share of the $1.8tn US Originations market.

Are you detail-oriented and have exceptional problem-solving & decision-making skills? If you have passion and zeal for training and delivery, Altisource is the place to nurture your career!

We are looking for an L&D Trainer with a passion for the mortgage industry to develop and manage client relations under the Altisource umbrella. This is a great time to join the team and be a part of a growing and stable organization.

This Bengaluru based role and will start working remotely for now.

Job Description

WHAT YOU GET TO DO

Facilitate training courses in both live and on-line environments
Design and develop need-based L&D programs to support the business
Manage and maintain data as per the L&D requirements during new hire / cross skill / floor support training
Identify key areas of improvement through effective data analysis and support the business with refresher training and knowledge management
Work with SMEs to transform expert content into learner friendly classroom, online and/or blended learning solutions
Manage and develop project plans and timelines
Contribute to training process improvements and participate in other projects as needed
Act as a liaison with L&D and the business department to ensure consistency with practices, processes and manage scheduling of programs
Contributes to process improvements and innovation in the L&D function
Attend any client mandated trainings
Carry out trainer responsibilities in accordance with the organizations policies; this includes training employees, assigning and directing work, appraising performance of new hires, rewarding and disciplining employees, addressing complaints and resolving problems within the training group.
Monitor advisors progress throughout duration of training including providing coaching and developmental feedback. Conduct classroom training as per ramp planning.
Utilize effective presentation skills including creative training techniques and accelerated adult learning techniques. Adapt developed classroom agenda, timelines, and content flow as necessary to deliver effective training to trainee group.
Mentor and develop trainers under training, in facilitation and presentation skills and training methodologies as directed by the Leadership.
Participate in floor support activities including OJT Support, Refresher and Remedial trainings as required and ensure program effectiveness from Training and Business perspectives.
Drive continuous process improvement in program execution by providing documentation of existing processes, evaluation of likely scenario

Qualifications

WHAT ABOUT YOU?

Minimum 2+ years of strong knowledge in US Mortgage Origination Services
Should be a Graduate in any discipline
Should have sound understanding of MS Office
Should have strong verbal and written communication skills.
Should have good people management skills
Must be able to liaise with the onshore and offshore teams to recommend process changes to benefit the business
Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business
Should have the ability to work under stringent timelines and pressure
Be a team player and act in accordance with the organization’s code of conduct at all times.

Additional Information

PERKS OF WORKING AT ALTISOURCE

Prosperity

Competitive salary based on your experience and skills – we believe the top talent deserves the top rupee

Good Health

Comprehensive insurance plans; Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees
Wellness Programs – Doctor support, Psychologist, Counselor, Onsite health checkup camps etc.

Happiness

10 paid holidays, plus 26 paid days off per year
Opportunities to join our community service initiatives, including Habitat for Humanity

Are you up to the challenge? What are you waiting for? Apply today!

At Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate against any employee or applicant for employment on the basis of race, religion, color, sex, national origin, gender identity and/or expression, sexual orientation, age, marital status, veteran status, or disability status.

Required profile