Technical Service Specialist

It's fun to work in a company where people truly believe in what they are doing!

To achieve sales targets, fulfill the following responsibilities and duties:

Field Technical Services primarily engages in field services and collaborates with Laboratory Technical Services to carry out its operations:

• Field Services
• Collaborate with sales to plan and provide support plans to achieve sales targets.
• Plan and provide technical services for acquiring new projects and customer retention.
• Plan and support activities for customer engagement and lead acquisition by sales.
• Plan and conduct internal training programs.
• Laboratory Services
• Design tests according to request conditions.
• Implement test planning and preparation, data collection, and analysis.
• Manage and maintain equipment, ensure laboratory safety.
• Manage inventory of reagents and consumables, replenish necessary items.
• Product Representative Duties
• Provide technical support for sales, marketing, quality control, and customer response for designated products.
• Exchange technical information globally for designated products.
• Support for New Product Introduction and Quality Improvement
• Participate in projects led by other departments, provide advice and proposals from a technical perspective.
• Acquisition of Technical Service Skills and Development of Group Members
• Attend training programs and acquire necessary technical service skills within the designated period.
• Serve as an instructor for training programs and develop group members.
• Reporting/Sharing
• Regularly report your activities and share information within the group.
• Participate in APAC region and global meetings for technical information collection and sharing, and report and consult.

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.