Help Desk Technician

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview: The Help Desk Technician provides technical support and assistance to employees for computer systems and software. This role includes troubleshooting hardware and software issues, performing basic maintenance, and ensuring the smooth operation of IT services within the organization. Key Responsibilities:

• Assists employees with installation, configuration, and usability of computer systems.
• Responds to the needs and questions of employees; troubleshoots, diagnoses, and fixes hardware and/or software problems.
• Performs basic maintenance on systems and hardware, including installing updates, rebuilding systems, adding/removing software, etc.
• Performs basic network troubleshooting to resolve user-reported issues.
• Follows change management procedures when making changes to user entitlements.
• Establishes and maintains network users, user environment, Active Directory, and Security.
  
  
  

Skills & Qualifications:

• Bachelor's Degree (AA) or higher
• At least 1-2 years of relevant experience
• Basic computer administration skills required
• Basic networking knowledge
• Ability to work independently and meet deadlines
• Possess strong organization skills and attention to detail
• Ability to proactively identify potential concerns and follow-up to resolve such issues
• Ability to communicate information to technical and non-technical audiences.
  
  
  

Equity Statement At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.

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