Job description

Ensure the smooth operation of technology for schools and/or administration offices. Troubleshoot, diagnose, and repair a variety of hardware and software products in support of customer needs.
Support campus-based technology users
Escalate system disruptions of campus technology services to appropriate technology tier II department
Train campus principals, teachers, and staff as required
Support special events at campus and other district locations
Support computers, mobile devices, digital A/V equipment and peripherals
Support instructional software applications
Support quality control on vendor projects
Attend training and meetings as required
Follow attendance policy as assigned by supervisor
Perform other functions that may be assigned by Client Solution Department and/or supervisor
Follow all rules, regulations, and policies of DISD
Accredited High School Diploma or equivalent (U.S.A. Equivalency) and one-year experience in Information Technology support services.
A+ certification and ITIL V3 certification preferred
Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.
Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education.
Knowledge in troubleshooting and resolving operating system and software issues.
Knowledge in troubleshooting and resolving technology hardware failures.
Strong verbal and written communication skills.
Knowledge of audio visual devices preferred.
Knowledge of TCP/IP and basic networking protocols.
Excellent customer service skills.

Work Locations

Edtech-Enterprise Support Services

Job

Desktop Support Technician

Schedule

Full-time

Minimum Salary

41,512.00

Median Salary

50606.00

Job Posting

May 23, 2025

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