Customer Onboarding & Support Specialist

About V-DAQ

V-DAQ is the go-to option for heavy vehicle telematics technology in Australia. Founded in 2017, we are a growing tech start-up/scale-up, uniquely developing both hardware and software in-house from our Wollongong headquarters. We focus on delivering top-tier telematics technology solutions, supporting customers with dedicated service, and continuously expanding our products and services. We are a vibrant, agile, and enthusiastic team that values initiative, accountability, and a solutions-focused mindset. Joining V-DAQ means playing a key role in scaling our business and making a significant impact to our customers and community.

The Opportunity

We are seeking a candidate to join our Customer Success team as a Customer Onboarding and Support Specialist.

Responsibilities Will Include But Not Limited To

• Engaging with customers to guide them through the onboarding process.
• Promptly responding to customer enquiries through various communication platforms.
• Identify, diagnose and resolve issues within a timely manner.
• Maintain accurate customer records and correspondence in our CRM and other systems.
• Develop and maintain a high level of understanding of V-DAQ’s products and services.
• Work within a customer-focused team that understands and supports customer needs.
• Contribute to our company culture in a positive way.
  
  

To Be Successful In This Role You MUST Have

• A Customer-Centric Mindset - Empathy, patience and a commitment to providing positive customer experiences.
• Excellent Communication Skills - Possess an adaptable communication style, strong listening abilities, and a high standard of writing proficiency.
• Proven Track Record - Demonstrated success in customer onboarding and support roles, with a history of meeting or exceeding performance targets.
• Technical Proficiency - Ability to quickly learn and explain technical aspects of products or service.
• Excellent Time Management – Prioritise and resolve multiple customers enquires efficiently.
• Willingness to Learn - Capable of understanding and applying new industry information.
• Self-Motivation - Independently manage and complete tasks to a high standard.
  
  

Desirable Skills And Experience

• Client Relationship Management - Passionate about maintaining strong and successful client relationships.
• Digital Technologies - Strong understanding of digital technologies and solutions, including SaaS, smart devices, apps, etc.
• Software Proficiency - Experience with software applications, including CRM’s, Office 365 (Word, Excel, Outlook, etc.).
• Industry Experience - 2+ years of experience in either Customer Onboarding, Support, or similar roles.
  
  

Benefits

• The opportunity to join a fast paced, growing company with exciting global opportunities.
• High potential for career growth.
• Working in modern beachside offices in Wollongong
• Reserved parking space and close access to public transport.
• The opportunity to be rewarded as the company succeeds.
• Enjoy and contribute to the fun and evolving culture of a growing tech company.
  
  

How To Apply

Please apply via Seek with your resume and a cover letter addressing two points:

• Why you’re interested in this role at V-DAQ
• What makes you a standout candidate
  
  

Please note: We want to hear about you as a person, generic AI-generated content will not be considered.

We’re hiring as soon as we find the right person, so don’t wait – submit your application today. We will begin reviewing applications and scheduling interviews immediately.