Job description

Job Ad: Entry Level Customer Service Agent

Company: Think Tell Junction

Location: Los Angeles, CA

Salary: $37,000 - $46,000 per year

Job Type: Full-time

Work Type: In-person (strictly on-site)

About Us

Think Tell Junction is a growing leader in communications solutions, dedicated to connecting people with top-quality service and technology. We pride ourselves on a supportive team culture, professional growth opportunities, and our commitment to excellence in customer satisfaction. Join us as we strive to make every customer experience outstanding.

Job Description

ThinkTell Junction We are seeking an enthusiastic and motivated Entry Level Customer Service Agent to join our dynamic team. In this role, you will be the first line of contact for our valuable customers, providing them with excellent service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience by addressing their needs promptly and professionally.

Responsibilities

Assist customers via phone, email, and chat in a timely and professional manner.
Resolve customer inquiries and complaints effectively to ensure satisfaction.
Provide product and service information to customers as needed.
Document customer interactions and maintain accurate records in the system.
Collaborate with team members to improve service delivery.
Identify trends in customer feedback and suggest improvements to management.

Skills & Qualifications

Proven experience in customer service or a related field.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Familiarity with CRM systems and customer service software.
High school diploma or equivalent; associate degree or higher preferred.

Benefits

Competitive salary with performance-based incentives
Health, dental, and vision insurance
Paid time off and sick leave
Career advancement opportunities
A friendly and supportive work environment

At Think Tell Junction, we value team members who bring enthusiasm, empathy, and dedication to customer care. If you’re looking to grow your career and make a positive impact, we encourage you to apply!

Note On-campus work in Los Angeles

Required profile