Product Specialist, Guest Solutions

Since 1998, Shiji has evolved from being the premier network system supplier in China to becoming a multi-national technology company providing software solutions and services for enterprise companies in the hospitality, food services, retail, and entertainment industries. With 70+ offices worldwide and 4,000+ employees, and Shiji Americas launching in 2016, we are growing by leaps and bounds.

Come join us and be a part of a dynamic global organization where together, we can revolutionize the hospitality software market!

Job Summary:

The Product Specialist, Guest Solutions plays a key role in bridging the gap between technical solutions, product innovation, and market engagement to support clients and drive business success.  This role is responsible for supporting business development, managing product-related initiatives, and sales enablement within Shiji’s Guest Solutions product suite. This role will combine technical expertise, customer insights, and strategic collaboration to enhance the platform’s value, drive adoption, and support business growth.

What You’ll Do:

• Support pre-sales efforts, product management, and sales enablement by delivering tailored product demonstrations, developing Proof of Concepts (POCs), and managing the Sales Demo database to ensure the platform aligns with customer needs.
• Serve as a subject matter expert for Guest Solutions, addressing product inquiries, providing training, and collaborating with Sales, Product, and Marketing teams to develop impactful resources, create Request for Proposals (RFPs), and gather feedback for product improvements.
• Monitor market trends and analyze competitor activity to refine product positioning and ensure the platform remains competitive and aligned with customer expectations.
• Conduct customer discovery sessions to understand client needs, objectives, and requirements, ensuring the proposed solution aligns with their expectations.
• Assist the sales team in qualifying leads by evaluating whether the product aligns with prospective customer needs and offering preliminary assessments.
• Provide ongoing training and support to internal teams, customers, and prospects through online and in-person sessions, enhancing product knowledge and adoption.
• Develop, maintain, and update documentation, including training materials, user guides, FAQs, and other resources to ensure consistency and accuracy in product delivery.
• Collaborate with the Head of Sales to review CRM data, align product offerings with customer requirements and market demands, and develop strategies to maintain competitive positioning.
• Collect and share customer and market feedback with Product teams, recommending feature enhancements and improvements that better align with customer needs.
• Prepare reports and presentations for product teams and senior management covering customer satisfaction, market trends, and product metrics to inform product strategy and business decisions.
• Support the sales team with Request for Proposals (RFPs) by providing technical details, articulating product capabilities, and ensuring alignment with regional needs.
• Work with Product, Marketing, and internal teams to develop impactful, data-driven resources, including product brochures, client-specific presentations, and case studies.

Minimum Qualifications (knowledge, skills, and abilities):

• Minimum three (3) years’ experience in product management, presales, product development, or a related field.
• Minimum of five (5) years’ experience in the hospitality technology industry, particularly in product implementation or support.
• Bilingual in English and Spanish, with strong written and verbal communication skills with the ability to explain technical concepts clearly to non-technical audiences.
• Strong understanding of the hospitality technology systems (e.g., PMS, POS, CRM, online booking systems).
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Project, and PowerPoint) and Windows operating systems.
• Strong presentation skills with proven experience presenting to “C” level stakeholders.
• Excellent organizational, planning, and execution skills with a high attention to detail and accuracy to effectively manage multiple projects, meet deadlines, and ensure high quality outcomes in support of business objectives.  
• Customer-focused mindset with a passion for delivering exceptional customer service.
• Collaborative mindset with strong interpersonal skills with the ability to build and maintain positive relationships with internal teams and customers.
• Willingness to work a flexible work schedule to collaborate with international teams. Overtime compensation will be provided in accordance with Mexican labor law.
• Possession of a valid passport with the ability to travel in the Americas region (US, Mexico, & Canada) up to 30% of the time.

Preferred Qualifications/Nice to Have:

• Bachelor’s Degree in technical, hospitality or business - related field
•  Familiarity with SaaS sales processes
• Experience working in start-up environments is a plus
• Knowledge of competitive hospitality technology solutions.

Shiji US, Inc does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status, ancestry, genetic information, veteran status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, political affiliation, and matriculation or any other characteristic protected by law. Employment decisions at Shiji US, Inc are based on merit, qualifications, and abilities. Shiji US, Inc is also committed to providing reasonable accommodation for qualified individuals with disabilities in our job application process.  If you need assistance or accommodation due to a disability, you may contact us at [email protected]