Technology Adoption Analyst

The Technology Adoption Analyst will play a key role in supporting the Bureau of Indian Affairs’ (IA) Office of Facilities, Property and Safety Management (OFPSM) efforts to optimize technology adoption among its staff. This position requires a deep understanding of multiple systems and platforms used within the agency, as well as the ability to evaluate and recommend improvements to streamline processes, eliminate redundancies, enhance interoperability, and developing strategies to improve adoption and usability. 

This role involves creating user-friendly databases and systems for leveraging (legacy) platforms. This would include user-focused resources such as Quick Reference Guides (QRGs), training outlines, and implementation roadmaps to ensure staff can effectively leverage new and existing technologies. Additionally, the Technology Adoption Analyst will develop presentations, analyze data, and provide phased recommendations with Key Performance Indicators (KPIs) to measure success. Success in this role is measured by the effective execution of recommendations, improved technology utilization, and measurable performance improvements. 

This position requires U.S. citizenship due to contract requirements. Therefore, only U.S. citizens will be considered for this role. 

Key Responsibilities

• Develop a comprehensive understanding of existing agency technology systems, platforms, and tools to track and maintain all data, information requests, projects and performance measures from the initial phase to project close-out.
• Conduct assessments to determine business needs, staff capabilities, risk mitigation strategies and challenges in technology adoption.
• Provide strategic recommendations for improving system interoperability, streamlining tools, project lifecycle tracking, business process changes, oversight, and enhancing overall efficiency.
• Design and develop tools for leveraging existing platforms/systems and new technology (i.e. dashboards, Quick Reference Guides (QRGs), training      materials, and best practice documentation to support end-users).
• Create and present training outlines for trainers to facilitate staff education on technology usage.
• Proactively collect feedback, analyze technology adoption trends, and refine strategies accordingly.
• Develop and deliver presentations to stakeholders outlining findings, recommendations, and phased implementation plans.
• Establish KPIs to track the success of technology adoption initiatives and provide data-driven reports on progress.
• Collaborate with IT and business units to ensure alignment between technology initiatives and operational needs.
• Facilitate workshops, training sessions, and knowledge-sharing events to improve digital literacy within the agency.
• Provide post-implementation support to address challenges and reinforce best practices.

Required Qualifications

• Bachelor’s degree in information technology, Business Analysis, or a related field.
• 3-5 years of experience in technology adoption, business analysis, or IT consulting, preferably in a government or large enterprise environment.
• Strong understanding of enterprise IT systems, digital transformation strategies, and change management principles.
• Experience  developing training materials, user guides, and process documentation.
• Proficiency in data analysis, performance measurement, and KPI development.
• Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical users.
• Strong problem-solving and analytical skills, with the ability to make data-driven recommendations.
• Experience working with cross-functional teams and managing stakeholder relationships.

Preferred Qualifications

• Master’s degree in a related field.
• Experience with government technology initiatives, digital services, or IT modernization projects.