Offer summary

Qualifications:

Proven experience in enterprise technical support., Strong problem-solving skills and attention to detail., Familiarity with Microsoft Azure and data visualization tools., Excellent written and verbal communication skills..

Key responsibilities:

Take ownership of customer issues and ensure resolution.

Research and troubleshoot customer issues, providing accurate feedback.

Support QA and production releases, including off-hours if necessary.

Document knowledge and prepare timely reports on issues and resolutions.

Job description

Do you want to earn a salary in USD?

Would you like to work from wherever you want?

Would you like to be a part of the leading next-gen software developers?

Hi, you finally found us!

Why work at Blue Coding?

At Blue Coding we specialize in hiring excellent developers and amazing people from all over Latin America and other parts of the world. For the past 10 years, we’ve helped cutting-edge companies in the United States and Canada -both large and small, build great development teams and develop great products. Online shops, digital agencies, SaaS providers, and software consulting firms are a few of our clients. Our team of over 100 engineers is distributed in more than 10 countries across the Americas. We are a fully remote company working with a wide array of technologies and have expertise in every stage of the software development process.

Our team is highly connected, united, and culturally diverse, and our collaborators are involved in many initiatives around the world, from wildlife preservation to volunteering at local charities. We also participate in group activities like movie nights, trivia, and meme competitions. We stand for honesty, fairness, respect, efficiency, hard work, and cooperation.

What are we looking for?

In this opportunity, we are looking for an experienced Analytics IT Operations Engineer to work with one of our US clients, a leading digital marketing and e-commerce solutions provider for the automotive industry in the U.S. This company supports hundreds of dealerships and some of the largest car manufacturers, helping them enhance their online presence, optimize lead generation, and drive sales through cutting-edge web technologies, data analytics, and digital advertising tools.

The Operations Engineer will work in collaboration with and under the direction of the Manager of Data Engineering, Advanced Analytics, to provide operational services, governance, and incident management solutions for the Analytics team. This includes modifying existing data ingestion workflows, releases to QA and Prod, working closely with cross-functional teams, and providing production support for daily issues.

If you are independent, a great communicator, with great attention to detail, and a problem solver this is a great fit for you! Our jobs are fully remote and flexible - as long as you have the skills and can get the work done well, you can work anywhere in the listed countries (and anytime) you want.

Here are some of the exciting day-to-day challenges you will face in this role:

Take ownership of customer issues reported and see problems through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Provide prompt and accurate feedback to customers

Ensure proper recording and closure of all issues

Prepare accurate and timely reports

Document knowledge in the form of knowledge base tech notes and articles

Be part of on-call rotation

Support QA and production releases, off-hours if needed

Work with developers to troubleshoot issues

You will shine if you have:

Proven working experience in enterprise technical support

Basic knowledge of systems, utilities, and scripting

Strong problem-solving skills

Excellent client-facing skills

Excellent written and verbal communication skills

Experience with Microsoft Azure, including Azure Data Factory (ADF), Databricks, ADLS (Gen2)

Experience with system administration and SFTP

Experience leveraging analytics team tools such as Alteryx or other ETL tools

Experience with data visualization software (e.g. Domo, Datorama)

Experience with SQL programming

Experience automating routine data tasks using various software tools (e.g., Jenkins, Nexus, SonarQube, Rundeck, Task Scheduler)

What we offer:

Salary in USD

Flexible schedule (within US Time zones)

100% Remote

Hey, you are still here!

So, let us ask a few questions. Do you like working in a friendly environment? Are you fluent in English? Do you have a strong work ethic, are detail-oriented and have an ownership mentality? And most importantly do you love music and puppies? If so, then what are you waiting for? Come join our team and become part of this awesome company! We will be expecting you.

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