Associate Configuration Specialist

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

What You'll Do

As an Associate C&E Engineer, you’ll be a key enabler in ensuring our customers get the most out of the Sprinklr platform. You'll work across a range of industries and collaborate with teams across Customer Success, Support, Services, and Engineering.

You will:

• Provide real-time end-user support and make platform changes as requested by customers.

• Align configurations with Sprinklr best practices and client-specific requirements.

• Collaborate with cross-functional teams including Developers, QA Engineers, Product Managers, and Product Support to resolve queries and enhance the product.

• Create and maintain documentation like knowledge base articles and FAQs to streamline support.

• Analyze support processes, identify improvement areas, and implement solutions to optimize customer experience.

• Identify and deploy Tactical Use Cases (TUCs) to showcase platform capabilities.

• Support Project Managers in building the business case by ensuring high-level requirements are captured and scoped accurately.

What Makes You Qualified

• Bachelor’s degree in Technology, Communications, or a related field from a reputable institution.

• 1–3 years of experience in a technical, client-facing role.

• Knowledge of MongoDB is a strong plus.

• Excellent verbal and written communication skills.

• Strong problem-solving and analytical skills.

• Understanding of SaaS business models, enterprise software, and social media platforms.

• Quick learner, thrives in a fast-paced, evolving environment.

• Prior exposure to project management and working with global teams is a plus.

Why You’ll Love Sprinklr

We care deeply – about our mission, our customers, and each other. At Sprinklr, you’ll experience:

• A culture where you feel like you belong and your contributions truly matter.

• Comprehensive global benefits tailored to your location: Explore Sprinklr Benefits

• Daily meditation breaks, access to Headspace, virtual fitness sessions.

• Learning and development opportunities through LinkedIn Learning and more.

• A clear focus on wellbeing and continuous growth.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.